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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Accomplished and certified Pharmacy Technician with over 7 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Customer-oriented Pharmacy Technician bringing 7 years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

Customer-oriented Pharmacy Technician bringing 4 years of experience and strong background in home care pharmacy. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.

Detail-oriented Pharmacy Clerk with 11 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Skilled Pharmacy Technician offering 11 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations.

Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in Hippa and Eps. Dedicated to answering customer questions concerning medication protocol.

Certified Pharmacy Technician with 11 years working at both leading national drugstore chain and small community pharmacy. Dedicated, reliable and accurate professional consistently delivering courteous service at all times. Expert user of Microsoft and Eps.

Conscientious pharmacy technician with exceptional Hippa, pharmaceutical knowledge and EPS skills. Deliver exceptional customer service and accurate prescription fulfillment.

Skills
  • Stocking Shelves
  • Receiving Incoming Supplies
  • Updating Medication Histories
  • FDA Drug Safety Guidelines
  • Drug Storage Procedures
  • Assisting Pharmacists
  • Confidentiality and HIPAA
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • Answering Customer Questions
  • Pharmacy and customer records management
  • Medicare and Medicaid process
  • Prepare bubble packs
  • Processing payments
  • Pharmaceutical sales and services
  • Operations support
  • Team collaboration
  • Medication dispensing
  • Secure storage of medications
  • HIPAA
  • Patient confidentiality
  • Interpreting orders
Work History
03/2014 to Current Pharmacy Technician Aliso Ridge Behavioral Health & Anaheim Community Hospital | Anaheim, CA,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
08/2004 to 03/2014 Pharmacy Technician Aliso Ridge Behavioral Health & Anaheim Community Hospital | Aliso Viejo, CA,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Coordinated verification and filling of more than 2500 daily prescriptions in high-volume home care pharmacy environment.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Counted and labeled prescriptions with correct item and quantity.
12/2004 to 10/2008 Crew Member The Paradies Shops | West Palm Beach, FL,
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Supported great dining and meal experiences for guests.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas as needed.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Operated Type and Type kitchen gadgets to prepare meats, vegetables and condiments for service.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Observed customer purchases in line and differentiated between standard portions.
  • Inspected kitchen equipment and appliances Number times per week to verify functional operation.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cooked batches of food according to standard recipes.
Education
Expected in 05/2004 Ged | Fairland High School, Proctorville, OH GPA:

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Resume Overview

School Attended

  • Fairland High School

Job Titles Held:

  • Pharmacy Technician
  • Pharmacy Technician
  • Crew Member

Degrees

  • Ged

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