Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Detail-oriented Pharmacy Clerk with 1 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention.
Skills
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Work History
Pharmacy Technician, 08/2016 - 07/2020
American Advanced Management, Inc – Coalinga, CA,
American Advanced Management, Inc – Coalinga, CA,
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles in system to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed incoming drug orders.
- Counted and labeled prescriptions with correct item and quantity.
Assistant Manager Trainee, 08/2016 - 07/2020
Rural King – Bedford, IN,
Rural King – Bedford, IN,
- Optimized processes and supervised 10 employees, including overseeing administration, budgeting, sales and scheduling protocols.
- Defined clear targets and objectives and communicated to other team members.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
Front End Manager, 01/2012 - 07/2016
Albertsons Companies – Brentwood, CA,
Albertsons Companies – Brentwood, CA,
- Oversaw cash flow of store, including cashier operations, bookkeeping and security.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Evaluated employee performance and made recommendations for improvements.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Maintained strong customer relations and effective customer service standards.
- Recorded financial transactions and performed account reconciliations.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Codified office structures and processes to promote teamwork and performance.
Teller Supervisor, 03/1995 - 01/2012
Central Bancompany – Columbia, IL,
Central Bancompany – Columbia, IL,
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served our Bilingual and customers in a friendly, efficient manner following outlined steps of service.
- Maintained energy and enthusiasm in fast-paced environment.
Education
No Degree: Basic Classes, Expected in
College of Lake County - Grayslake, IL
College of Lake County - Grayslake, IL
High School Diploma: , Expected in 06/1993
Taylor High School - Pierson, FL,
Taylor High School - Pierson, FL,
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Resume Overview
School Attended
- College of Lake County
- Taylor High School
Job Titles Held:
- Pharmacy Technician
- Assistant Manager Trainee
- Front End Manager
- Teller Supervisor
Degrees
- No Degree
- High School Diploma
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