Accomplished and certified Pharmacy Technician with over 5 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Skills
Drug inventory management
Medicare and Medicaid process
Pharmaceutical sales and services
Processing payments
Updating Medication Histories
Receiving Incoming Supplies
FDA Drug Safety Guidelines
Drug Storage Procedures
Confidentiality and HIPAA
Assisting Pharmacists
Team Leadership
Drug Safety
Advanced Math Skills
Insurance Knowledge
Patient confidentiality
Team collaboration
Patient education and counseling
Manual and automated medication dispensing
Pharmacy and customer records management
Work History
10/2018 to Current
Pharmacy TechnicianBaptist Health South Florida – Miami Beach, FL,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Counted, measured, and compounded medications following standard procedures.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated instructions to patients or caregivers.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
08/2016 to 08/2018
Department ManagerKaiser Permanente – Baldwin Park, CA,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Increased efficiency and team productivity by promoting operational best practices.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
12/2015 to 04/2018
Pharmacy TechnicianBaptist Health South Florida – Davie, FL,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Entered and processed patients' prescriptions into internal system.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
03/2014 to 08/2016
Bakery AssociateWeis Markets, Inc. – Manheim, PA,
Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
Offered every customer exceptional service and learned regular customers' preferences.
Education
Expected in 05/2016
Associate of Applied Science: Pharmacy Technology Northland Community And Technical College - Thief River Falls, MN GPA:
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