Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Pharmacy Technician with 7 years of retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail- oriented and focused on accuracy and efficiency. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Skill Highlights Expert understanding of Medicare and Medicaid Pharmaceutical storage awareness processes Pharmaceutical distribution familiarity Strong background in FDA drug safety guidelines Drug distribution professional Exceptional patient care and interaction Abbreviations comprehension Excellent telephone etiquette Counting and pouring expertise HIPAA trained Inventory management Extensive medical terminology knowledge Retail pharmacy professional Efficient and accurate CPR certification Strong decision-making ability
Pharmacy Technician, 06/2007 - Current
Carepathrx FL, State,
  • Entered new patient profiles and prescriptions into medication input software system.
  • Communicated directly with doctors' offices via telephone, fax and email.
  • Provided friendly customer service at prescription drop-off and pick-up counters.
  • Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
  • Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
  • Verified patient data and billing information.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Correctly Claired and filed prescriptions after they were filled.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Strictly maintained customer and patient confidentiality.
  • Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
  • Labeled all products appropriately, including cautionary and auxiliary labels.
  • Communicated with all customers and staff in a pleasant and professional manner.
  • Precisely processed third party prescriptions and managed adjudication review.
  • Processed up to 300+ prescriptions on high volume days with 100% accuracy.
Dental Assistant, 03/2006 - 05/2007
Community Health Association Of Spokane Moscow, ID,
  • Greeted and prepared patients for dental examinations.
  • Properly sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Effectively operated x-ray machines and developed x-rays.
  • Routinely completed inventory, supply orders and restocked supplies.
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
  • Provided appropriate postoperative instructions as prescribed by dentist.
  • Thoroughly gathered and recorded medical and dental histories and vital signs of patients.
  • Correctly arranged instrument trays prior to dental procedures and surgeries.
  • Performed laboratory and radiologic support functions such as preparing materials and models.
  • Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.
  • Accurately collected and recorded patient medical and dental histories.
  • Expertly charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.
  • Consistently ensured the functioning and sterilization of equipment being used.
Customer Service Representative, 09/2002 - 09/2004
Leaffilter North, Llc Hudson, OH,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Customer Service Call Center.
Data Entry, 08/2001 - 05/2002
Barrett Business Services Salt Lake City, UT,
  • Developed effective relationships with all call center departments through clear communication.
  • Maintained up-to-date records at all times.
  • Placed grocery orders for customers via telephone Type/File Correspondence, sort mail and other administrative duties Complete invoices/receipts for customers picking up computers being repaired.
High School Diploma: , Expected in 1992
Mariner High School - Everett, Wa
: Health Science, Expected in
Gulf Coast State College - Panama City, FL
  • Completed 60+ hours towards Dental Assistant Certificate
  • Completed 27+ hours towards Surgical Technician Certificate
  • Currently pursuing Associate Degree in Health Science
Administrative, Billing, Call Center, Customer Satisfaction, Customer Service, Diagnosis, Email, Fax, Insurance, Inventory, Materials, Mail, Policies, Quality Assurance, Technician, Telephone, Phone, Client Relations, Multi-Tasking

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School Attended

  • Mariner High School
  • Gulf Coast State College

Job Titles Held:

  • Pharmacy Technician
  • Dental Assistant
  • Customer Service Representative
  • Data Entry


  • High School Diploma

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