, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Experience
Pharmacy Technician, 11/2019 - Current Hartford Healthcare – Stratford, CT,
Provide excellent customer service.
Pharmacy Registration.
Processing refills.
Providing status on claims.
Running adjudication claims.
Reviewing rejected claims.
Assist with completing prescriptions transfers/copies Customer Service Advocate.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Associate, 06/2017 - 07/2018 Capitol Federal Savings Bank – Wichita, KS,
Providing excellent customer service, to members and the pharmacy.
Building a rapport is very essential in being a customer service advocate.
To become a professional in doing so it required me to be positive in actively listen to the member issues and acknowledging the problem at hand also showing empathy to the concerning members as to giving them the proper information in the same time documenting.
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinClairestrategies focused on addressing customer needs and resolving concerns.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Offered basic technical support for clients on wide range of company products.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cleaning lobby, and prep food Accomplishments Accomplishments would be to maintain a positive attitude and being confident in my profession.
Engaging with a customer by actively listening, building a rapport, documenting customer needs, showing empathy, and being compassionate.
Furthermore, I acknowledged the importance of being an employee; having the ability to arrive at work on time, wearing the proper attire to be able to look and dress presentable, and understand the policies a company has already established.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items and join reward programs.
Worked closely with shift manager to solve problems and handle customer concerns.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Greeted over 25+ patients per day.
Collected and authorized payments of guests.
Education
Diploma: Medical Billing and Coding, Expected in - Florida Technical College - DeLand, FL GPA:
Associate of Applied Science: Medical Billing & Coding, Expected in 05/2020 - Florida Technical College - DeLand, FL, GPA:
High School Diploma: , Expected in 2010 - Miami Central senior High School - Miami, FL GPA:
Summary
Qualified medical coding professional with exceptional skills in abstracting information and assigning accurate codes related to medicine, surgery, radiology, pathology, etc. I have the knowledge of official coding conventions and rules established by AMA. I can collaborate with insurance companies. I am also motivated to work in a team-oriented environment. Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Highlights
Excellent customer service
Telephone etiquette
Great multi-tasker
Answer queries
Handles conflict successfully
Ability to work effectively in a team settings
Listens carefully and accurately
Ability to work in Microsoft office, Excel, Word, Outlook, etc
Ability to quickly analyze a problem and work effective to solve any situation and develop an effective
Response
Creative problem solver
Ability to learn new skills quickly and accurately
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