Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Pharmacy Technician, 11/2019 - Current
Hartford Healthcare Stratford, CT,
  • Provide excellent customer service.
  • Pharmacy Registration.
  • Processing refills.
  • Providing status on claims.
  • Running adjudication claims.
  • Reviewing rejected claims.
  • Assist with completing prescriptions transfers/copies Customer Service Advocate.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Associate, 06/2017 - 07/2018
Capitol Federal Savings Bank Wichita, KS,
  • Providing excellent customer service, to members and the pharmacy.
  • Building a rapport is very essential in being a customer service advocate.
  • To become a professional in doing so it required me to be positive in actively listen to the member issues and acknowledging the problem at hand also showing empathy to the concerning members as to giving them the proper information in the same time documenting.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinClairestrategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered basic technical support for clients on wide range of company products.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
Environmental Services Housekeeper, 08/2016 - 10/2016
Benchmark Senior Living Hamden, CT,
  • Disinfect the restrooms, remove all garbage disposal (picu, nicu, bone marrow, daycare, and around the nurse's station.
  • Restocked and organized merchandise in front lanes.
  • Completed inventory counts and ordered merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Trained new employees on all departmental procedures and provided assistance in finding cleaning supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Replaced pharmacy waste, sharps and biohazard containers when full to decrease risks to hospital staff, patients and families.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
  • Verified cleanliness and organization of storage areas and carts.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Crew Member/Cashier, 09/2012 - 11/2014
Arby's, Llc Calhoun, GA,
  • Cleaning lobby, and prep food Accomplishments Accomplishments would be to maintain a positive attitude and being confident in my profession.
  • Engaging with a customer by actively listening, building a rapport, documenting customer needs, showing empathy, and being compassionate.
  • Furthermore, I acknowledged the importance of being an employee; having the ability to arrive at work on time, wearing the proper attire to be able to look and dress presentable, and understand the policies a company has already established.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over 25+ patients per day.
  • Collected and authorized payments of guests.
Diploma: Medical Billing and Coding, Expected in
Florida Technical College - DeLand, FL
Associate of Applied Science: Medical Billing & Coding, Expected in 05/2020
Florida Technical College - DeLand, FL,
High School Diploma: , Expected in 2010
Miami Central senior High School - Miami, FL

Qualified medical coding professional with exceptional skills in abstracting information and assigning accurate codes related to medicine, surgery, radiology, pathology, etc. I have the knowledge of official coding conventions and rules established by AMA. I can collaborate with insurance companies. I am also motivated to work in a team-oriented environment. Accomplished and certified Pharmacy Technician with over 2 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

  • Excellent customer service
  • Telephone etiquette
  • Great multi-tasker
  • Answer queries
  • Handles conflict successfully
  • Ability to work effectively in a team settings
  • Listens carefully and accurately
  • Ability to work in Microsoft office, Excel, Word, Outlook, etc
  • Ability to quickly analyze a problem and work effective to solve any situation and develop an effective
  • Response
  • Creative problem solver
  • Ability to learn new skills quickly and accurately
  • Call Center
  • CPT
  • Creative problem solver
  • Excellent customer service
  • Customer Service
  • Customer service skills
  • Filing
  • Forms
  • ICD-9
  • Insurance
  • Listening
  • Medical Billing
  • Medical Terminology
  • Excel
  • Microsoft office
  • Outlook
  • Word
  • Policies
  • Coding
  • Rapport
  • Technician
  • Phone Etiquette
  • Telephone etiquette
  • Typing
  • Processing payments
  • Drug utilization review
  • Pharmaceutical sales and services
  • Drug inventory management
  • Medicare and Medicaid process
  • Pharmacy and customer records management
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Team Leadership
  • Drug Safety
  • Insurance Knowledge
  • Answering Customer Questions
  • Operations support
  • Patient confidentiality

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School Attended

  • Florida Technical College
  • Florida Technical College
  • Miami Central senior High School

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Associate
  • Environmental Services Housekeeper
  • Crew Member/Cashier


  • Diploma
  • Associate of Applied Science
  • High School Diploma

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