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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Professional Summary

An individual driven to advance professionally within the United Health Group company with knowledge gained from extensive project experience and devoted leadership. Highly adept and meticulous with a consistent focus on efficiency, accuracy, and positive client relationships.


Skill Highlights
  • Interim Supervisor for the Authorization Review Team (ART).
  • Subject Matter Expert for the Authorization Review Team.
  • Extremely knowledgeable in Help Desk procedures and troubleshooting.
  • Proficient in RxClaim, RxHD, PAS, RxExpress, IRIS, and other customer service systems.
  • Strongly familiar with CMS rules and regulations.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
  • Highly experienced in data reporting, analysis, and executive level presentations.
  • Highly skilled in verbal and written communication.
  • Highly resourceful, goal and detail oriented with a strong ability to facilitate information.
Professional Experience
OptumRxNovember 2011 to CurrentPharmacy Technician
Costa Mesa, CA
  • Interim Supervisor for the Authorization Review Team.
  • Primary Subject Matter Expert (SME) for the Authorization Review Team.
  • Accountable for data analysis and presentation at an executive level.
  • Facilitates weekly meetings with executives regarding correct authorization entry processes, accuracy, and remediation.
  • Resolves escalated inquiries for authorization review and plan issues.
  • Networks with leadership and Client Relations Management for the resolution of escalated issues.
  • Serves as a primary point of contact for high-level projects.
  • Performs daily audits of authorizations for UHCMR and commercial plans.
  • Is responsible for the delegation of projects and daily reports.
  • Creates training modules used across multiple sites for the review of grandfathered authorizations.
  • Provides project assistance to leadership and above.
  • Processes Prior Authorizations.
  • Indexes documents for Prior Authorization review.
OptumRx/Prescription SolutionsJune 2010 to October 2011Customer Service Advocate
Costa Mesa, CA
  • Served as Subject Matter Expert for resolving Help Desk and Mail Service issues.
  • Received inbound calls and provided exceptional customer service to members, providers, commercial and Part D plans.
Intercare Therapy, Inc.May 2008 to November 2009Floor Time & Social Skills Therapist
Los Angeles, CA
  • Treated mentally disabled children using play-focused techniques for their behavioral and socio-emotional development.
  • Developed therapy sessions and developmental goals.
  • Trained parents and families on therapeutic techniques.
The Legend FashionAugust 2005 to November 2009Administrative Assistant
Fontana, CA
  • Customer service, account management, and data entry.
Education
California State Polytechnic University2007Bachelor of Arts: PsychologyPomona, CA, United States
  • Obtained diploma with a 3.88 university GPA.
  • Presented research at international conferences for the Western Psychological Association.
  • Nominated as a delegate to represent the state of California in China.
Mt. San Antonio College2005Associate of Arts: EducationWalnut, CA, United States
Licenses & Certifications
  • Nationally certified Pharmacy Technician (PTCB).
  • Spanish certified.
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Resume Overview

Companies Worked For:

  • OptumRx
  • OptumRx/Prescription Solutions
  • Intercare Therapy, Inc.
  • The Legend Fashion

School Attended

  • California State Polytechnic University
  • Mt. San Antonio College

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Advocate
  • Floor Time & Social Skills Therapist
  • Administrative Assistant

Degrees

  • Bachelor of Arts : Psychology
    Associate of Arts : Education

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