Pharmacy Technician Resume Example
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PHARMACY TECHNICIAN
Summary
Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Deadline-oriented Pharmacy Manager offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought.
Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.
Skills
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Experience
12/2018 - CurrentPharmacy TechnicianMagellan Health | Wright Patterson Afb , OH
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Trained 15 new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
- Created new customer profiles and updated information in pharmacy computer systems.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Verified and filled over 300 prescriptions per day in busy every pharmacy setting.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Communicated with insurance companies for billing purposes.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Entered orders into the system and filled medication orders.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Ordered medicines daily to ensure compliance with demands and needs.
- Compiled customer demographic, allergy and medical history background.
- Communicated extensively with patients to provide assistance, support and instructions.
- Maintained lines of communication with patients, providing instructions and general support.
- Delivered quality care to customers through close collaboration with pharmacist.
- Placed orders for out of stock medications to ensure patients received their prescriptions on time.
09/2017 - 12/2018Pharmacy TechnicianMagellan Health | Aberdeen Proving Ground , MD
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Trained 5 new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
- Created new customer profiles and updated information in pharmacy computer systems.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Merchandised related products to drive pharmacy department sales.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Reviewed and monitored patient medication files and lab data in hospital setting.
- Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Prepared and submitted claims to insurance companies for payment.
- Eliminated third-party rejection claims through PA.
- Communicated with insurance companies for billing purposes.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
- Administered medications as per pharmacist orders.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Ordered medicines daily to ensure compliance with demands and needs.
- Compiled customer demographic, allergy and medical history background.
- Communicated extensively with patients to provide assistance, support and instructions.
- Maintained lines of communication with patients, providing instructions and general support.
- Maintained clean and organized pharmacy shelving and work areas.
- Promoted health and well-being of patients by administering flu immunizations.
05/2016 - 05/2017Cardiovascular Unit ManagerPharma International Company | City , STATE
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Developed and implemented new sales strategies to update product lines.
- Tracked weekly sales to develop senior leadership reports for business development planning.
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Planned and developed strategies to increase sales and territory.
02/2010 - 05/2016Medical SupervisorPharma International Company | City , STATE
- Supervised administrative staff of 6 Pharmacists, delivering consistent coaching and mentoring to improve job efficiency.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Communicated with patients with compassion while keeping medical information private.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
- Directed daily operations at facility caring for more than 10 individuals.
Education and Training
02/2001Ph.D.: Pharmacy
AL Isra University | City
AL Isra University | City
05/2018High School Diploma
Texas Board of Pharmacy
Texas Board of Pharmacy
Certifications
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
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Resume Overview
School Attended
- AL Isra University
- Texas Board of Pharmacy
Job Titles Held:
- Pharmacy Technician
- Cardiovascular Unit Manager
- Medical Supervisor
Degrees
- 02/2001 Ph.D. : Pharmacy
05/2018 High School Diploma
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