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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Summary

Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.

Deadline-oriented Pharmacy Manager offering well-developed skills in customer service, telephone etiquette and issue resolution. Pursuing a position in a busy organization where focus and dedication are highly sought.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Skills
  • Pharmacy operations
  • Time management
  • Problem-solving skills
  • Supervision
  • Inventory management
  • Team management
  • Team building
  • Planning and coordination
  • Process improvement
  • Sales tracking
  • Product and service management
  • Budgeting and P&L
  • Energetic
  • Marketing strategy
  • Sales process
  • Sales presentations
  • Market and competitive analysis
  • Territory sales management
  • Brand-building strategies
  • Sales territory growth
Experience
12/2018 - CurrentPharmacy TechnicianWalgreens Boots Alliance | Frisco, TX
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Trained 15 new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Verified and filled over 300 prescriptions per day in busy every pharmacy setting.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Communicated with insurance companies for billing purposes.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Entered orders into the system and filled medication orders.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Compiled customer demographic, allergy and medical history background.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
09/2017 - 12/2018Pharmacy TechnicianCVS Health | Dallas, TX
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Trained 5 new technicians to provide excellent customer service which resulted in 100% higher customer satisfaction scores.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Merchandised related products to drive pharmacy department sales.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Prepared and submitted claims to insurance companies for payment.
  • Eliminated third-party rejection claims through PA.
  • Communicated with insurance companies for billing purposes.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
  • Administered medications as per pharmacist orders.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Compiled customer demographic, allergy and medical history background.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Promoted health and well-being of patients by administering flu immunizations.
05/2016 - 05/2017Cardiovascular Unit ManagerPharma International Company | Amman, Jordan
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Developed and implemented new sales strategies to update product lines.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Created and finalized quotes to complete deals between company, vendors and customers.
  • Planned and developed strategies to increase sales and territory.
02/2010 - 05/2016Medical SupervisorPharma International Company | Amman, Jordan
  • Supervised administrative staff of 6 Pharmacists, delivering consistent coaching and mentoring to improve job efficiency.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Communicated with patients with compassion while keeping medical information private.
  • Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
  • Directed daily operations at facility caring for more than 10 individuals.
Education and Training
02/2001Ph.D.: Pharmacy
AL Isra University | Amman- Jordan
05/2018High School Diploma
Texas Board of Pharmacy
Certifications
  • Certified Pharmacy Technician (CPhT)
  • Certified by the Pharmacy Technician Certification Board (PTCB)
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Resume Overview

Companies Worked For:

  • Walgreens Boots Alliance
  • CVS Health
  • Pharma International Company
  • Pharma International Company

School Attended

  • AL Isra University
  • Texas Board of Pharmacy

Job Titles Held:

  • Pharmacy Technician
  • Cardiovascular Unit Manager
  • Medical Supervisor

Degrees

  • 02/2001 Ph.D. : Pharmacy
    05/2018 High School Diploma

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