Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Legal secretary with over 7 years of experience in clerical and administrative processes. Offering strong attention to detail and high proficiency in computer software. Excellent technical and organizational skills to excel under deadline and workload pressures. Also, skilled Pharmacy Technician with 4 years of expertise working in a fast-paced retail pharmacy setting. Practiced at offering information to patients and communicating with healthcare professionals. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

  • Communication
  • Tech Savvy
  • MS Office
  • Insurance Verification
  • Billing procedures
  • Client relations
  • Data entry
  • Team work/Interpersonal Skills
  • Records maintenance
  • Time and labor control
  • Conflict resolution tactics
  • Organizational skills
  • Critical thinking
  • Administrative Skills
Work History
Pharmacy Technician, 07/2017 - Current
Magellan Health Charleston, WV,
  • Maintain strict patient confidentiality by adhering to HIPAA regulations and avoid data compromises
  • Answer incoming phone calls and address questions from customers and healthcare providers
  • Process incoming drug orders by checking deliveries against paperwork and updating computer system
  • Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
  • Provide consultations and answer inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use
  • Count, measure and compound medications following standard procedures
  • Locate and measure medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Receive and store incoming inventory, verify quantities against invoices, and check for outdated medications
  • Perform clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters
  • Resolve non-routine issues like third-party billing, computer system and customer service issues
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Legal Secretary, 02/2014 - Current
City Of Rochester - Ny Rochester, NY,
  • Handle all telephone calls, meeting plans and conference organization requirements
  • Develop positive working relationship with courts, clients, law enforcement members and attorneys
  • Work alongside attorneys, and fellow legal assistants on complex cases and legal processes
  • Type warrants, summonses, subpoenas, information writs, indictments, petitions to revoke, eavesdropping orders, legal documents, etc.
  • Provide information to County staff and general public which require understanding of case process and degree of patience for emotional matters relating to parties involved in each case
  • Schedule appointments and may obtain pertinent information to individual cases with subpoenaed witness, victims, law enforcement personnel and other parties
  • Copy court files and faxes documents
  • Represent Attorney by communicating and obtaining information; following-up on delegated assignments; knowing when to act and when to refer matters to Attorney
  • Schedule appointments, court appearances and depositions
  • File court documents and legal pleadings with court clerk on behalf of attorneys
Teller, 05/2012 - 08/2013
The Cooperative Bank Of Cape Cod Plymouth, MA,

Reason for departure: School Related

  • Educated customers on use of banking website and mobile apps
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Exceeded goals through effective task prioritization and great work ethic
  • Conducted regular proof work and followed up on chargebacks and deposit corrections
  • Counted, verified and handled bank deposits and armored car transactions
  • Executed wire transfers, stop payments and account transfers
  • Maintained friendly and professional customer interactions
  • Established rapport with new clients to increase satisfaction and loyalty
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
  • Processed customer transactions promptly, minimizing wait times
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
Cashier/Waitress, 07/2011 - 10/2012
Norman's Drive Thru City, STATE,

Reason for departure: Better Job Opportunity

  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Checked identification for proof-of-age for alcohol and tobacco sales
  • Worked flexible schedule and extra shifts to meet business needs
  • Collected and authorized payments of guests
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Assist with janitorial duties
  • Greeted over 50 patients per day
  • Take part in pre-inventory preparation
  • Completed inventory counts and ordered merchandise
Bachelor of Science: Health Administration, Expected in 03/2022
Palm Beach State College - Lake Worth, FL
Associate of Arts: , Expected in 05/2014
Palm Beach State College - Belle Glade, FL,
High School Diploma: , Expected in 06/2011
Glades Central High School - Belle Glade, FL

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Resume Overview

School Attended

  • Palm Beach State College
  • Palm Beach State College
  • Glades Central High School

Job Titles Held:

  • Pharmacy Technician
  • Legal Secretary
  • Teller
  • Cashier/Waitress


  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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