Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Ambitious college student pursuing a degree in sociology and applied psychology, eager to contribute developed knowledge in pharmacy technician role. Well-versed in interacting with patients to answer questions or concerns in fast-paced and high volume settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

  • Supporting pharmacy operations
  • Ordering and stocking medications
  • Resolving customer issues
  • Insurance verification and billing
  • Problem-solving skills
  • Workflow Optimization
  • Team building
06/2019 to Current
Pharmacy Technician Northshore Highland Park, IL,
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises, as well as following regulatory guidelines for workplace safety.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Requested scripts from doctors and verified insurance and coding.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Entered patient and medication information into Intercom to generate prescription labels promoting accuracy in medication administration and dosing.
  • Processed prescription transfer requests from competitors.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Adhered to infection control policies and procedures to prevent spread of disease.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Educated patients on prescription instructions and answered questions regarding drug side effects.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
01/2016 to 08/2018
Family Babysitter St. Luke's Of Kansas City Princeton, MO,
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Read variety of books to children to promote language development skills.
  • Fostered learning relationships with children by creating educational and productive games and projects.
  • Discussed household rules, children's progress and routines with parents to foster stable and structured environment.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
04/2016 to 07/2018
Cashier Munchkins Boutique City, STATE,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Increased sales by suggesting specific complementary items to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Inspected items for damage and obtained replacements for customers.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Education and Training
Expected in
: Psychology
DePaul University - Chicago, IL
  • 4.0 GPA
  • Dean's List Autumn 2018
  • Youth Liaison for Take Back The Halls: A Teen Dating Violence Prevention Program
  • Co-facilitated workshops with CPS students and attended, as well as planned, weekly meetings to develop lesson plans examining social structures that perpetuate various forms of violence.
Expected in
Associate of Arts: Sociology And Psychology
City Colleges of Chicago-Malcolm X College - Chicago, IL
  • 3.8 GPA
  • Department of Children's Family Services Mandated Reporter Certificate
  • Northwestern Trauma & Surgical Initiative First Responders Certificate

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School Attended

  • DePaul University
  • City Colleges of Chicago-Malcolm X College

Job Titles Held:

  • Pharmacy Technician
  • Family Babysitter
  • Cashier


  • Some College (No Degree)
  • Associate of Arts

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