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pharmacy technician resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Accomplishments

I have great communication skills with our patients. I have received employee of the month numerous times from my managers as well as personal surveys each week from patients. I'm a positive person and I make it vital to be that way not just my own well being but for patients that aren't having the best of days. I have common core values and so I think that may make me a little more compassionate towards hurting people that need support. I would like to continue learning and building my skills.

Skills
  • Processing payments
  • Stocking Shelves
  • Manual and Automated Medication Dispensing
  • Confidentiality and HIPAA
  • Team Leadership
  • Insurance Knowledge
  • Answering Customer Questions
  • Interpreting orders
  • Patient confidentiality
  • Staff Development
  • Receiving Incoming Supplies
  • Drug Storage Procedures
  • Assisting Pharmacists
  • Drug Safety
  • Typing Medication Labels
  • Medication dispensing
  • Team collaboration
  • Medicare and Medicaid process
Work History
PHARMACY TECHNICIAN, 03/2016 - Current
Presbyterian Healthcare Services Capitan, NM,
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Recruited, trained and guided numerous technicians which improved overall performance according to company policy.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
  • Set up and modified patient profiles in intercom plus to include current information such as medications and insurance details.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Clerically helped each patient with paperwork in on-site immunizations to promote vaccination initiatives for wellness.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Entered and processed patients' prescriptions into internal system.
SOFT LINES SALES TEAM MEMBER, 10/2014 - 11/2015
Dfcu Financial Ann Arbor, MI,
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Tracked stock using company inventory management software.
  • Educated customers on promotions to enhance sales.
  • Retained excellent client satisfaction ratings.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
CREDIT CARD SPECIALIST, 08/1998 - 09/2000
USBANK City, STATE,
  • Complied with internal controls and government regulations.
  • Minimized accounts receivable collections and reconciled customer billings and statements.
  • Improved understanding of financial statements, which helped in assessing risk.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Made decisions and recommendations about extending lines of credit.
  • Increased customer satisfaction by resolving issues
  • Handled calls to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with customers to understand needs and provide excellent customer service.
CENTRAL PROCESSING UNIT SPECIALIST, 04/1996 - 08/1998
MERIT CARE HOSPITAL City, STATE,
  • Interacted and communicated easily with department personnel and p
  • Upheld reports on department procedures and policies to maximize department effectiveness.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Researched and compiled statistical data to support cost control and care improvement initiatives.
  • Transported machines and supplies to customer locations .
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional client support.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
Certified Pharmacy Technician: Pharmacy, Expected in 02/1995
-
PTCB Board of Pharmacy - Online ,
GPA:
Status -
PTBC PHARMACY LICENSE: Pharmacy, Expected in 02/2018
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PTCB BOARD oF PHARMACY - ONLINE,
GPA:
Status -

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Resume Overview

School Attended

  • PTCB Board of Pharmacy
  • PTCB BOARD oF PHARMACY

Job Titles Held:

  • PHARMACY TECHNICIAN
  • SOFT LINES SALES TEAM MEMBER
  • CREDIT CARD SPECIALIST
  • CENTRAL PROCESSING UNIT SPECIALIST

Degrees

  • Certified Pharmacy Technician
  • PTBC PHARMACY LICENSE

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