pharmacy technician resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Experience
04/1999 to Current
Pharmacy TechnicianReid Hospital & Health Care Services – Connersville, IN,
Effectively resolve insurance rejections and other billing issues.
Properly hand count control medications, measure liquids and reconstitute antibiotics and dispense prescriptions
daily.
Perform technical processes required to dispense medications to patients.
Clean equipment and work areas and sterilize glassware to maintain safe and sanitary conditions.
Receptively answer customer questions and help locate desired items in the pharmacy.
Efficiently operate cash register and handled cash, checks, and credit transactions.
Comply with all federal laws, company policies and procedures and state regulations regarding technician training
and licensure.
Complete accurate medication counts and will-calls for customers
Communicate regularly with physicians, nurses, insurance companies.
Have received many Customer Satisfaction Cards.
05/1996 to 02/1999
Call Center/Customer Service RepresentativeReid Hospital & Health Care Services – Cambridge City, IN,
Energetic Work Attitude
Positive Customer Experiences
Customer Satisfaction
Computer Skills
Active Listening Skills
Rapidly Resolved Conflicts
Responded to telephone and in-person requests for information.
Resolved customer concerns promptly to maintain satisfaction.
Earned numerous recognitions for exceptional customer service.
12/1991 to 02/1996
Pharmacy TechnicianInfineon Technologies – Kokomo, IN,
Same as previous Pharmacy Technician position above.
01/1988 to 12/1991
Receptionist/Administrative AssistantThe Portland Opera – City, STATE,
Answered and quickly redirected calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Coordinated materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Helped distribute employee notices and mail around the office.
Computer, office machine and data entry skills.
Work History
04/1999 to Current
Pharmacy Technician Kaiser Permanente – Beaverton, Oregon
Effectively resolve insurance rejections and other billing issues.
Properly hand count control medications, measure liquids and reconstitute antibiotics and dispense prescriptions
daily.
Perform technical processes required to dispense medications to patients.
Clean equipment and work areas and sterilize glassware to maintain safe and sanitary conditions.
Receptively answer customer questions and help locate desired items in the pharmacy.
Efficiently operate cash register and handled cash, checks, and credit transactions.
Comply with all federal laws, company policies and procedures and state regulations regarding technician training
and licensure.
Complete accurate medication counts and will-calls for customers
Communicate regularly with physicians, nurses, insurance companies.
Have received many Customer Satisfaction Cards.
05/1996 to 02/1999
Call Center/Customer Service Representative Sprint Long Distance – Tualatin, Oregon
Energetic Work Attitude
Positive Customer Experiences
Customer Satisfaction
Computer Skills
Active Listening Skills
Rapidly Resolved Conflicts
Responded to telephone and in-person requests for information.
Resolved customer concerns promptly to maintain satisfaction.
Earned numerous recognitions for exceptional customer service.
12/1991 to 02/1996
Pharmacy Technician Kaiser Permanente – Portland, Oregon
Same as previous Pharmacy Technician position above.
01/1988 to 12/1991
Receptionist/Administrative Assistant The Portland Opera – Portland, OR
Answered and quickly redirected calls while recording accurate messages.
Directed guests and routed deliveries and courier services.
Coordinated materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Helped distribute employee notices and mail around the office.
Computer, office machine and data entry skills.
Education
Expected in 2012 to to
Associate of Arts: Business/Healthcare Administration American InterContinental University - , GPA:
Expected in to to
On Line Chicago, Il
Coursework in Business, Accounting and Healthcare Administration
Microsoft PowerPoint training
Microsoft Word training
certifications
Pharmacy Technician Certificate
Medical Terminology Certificate: - , GPA:
Summary
Pharmacy Technician with 22 years experience in healthcare at Kaiser Permanente.
Skilled in providing exceptional customer service to patients. Background as a Cashier; handling cash, checks and
credit card transactions. Data Entry Clerk; skilled in Microsoft/Windows, CIS (aka Bluegate) and in the Health Connect
environment.Dedicated Customer Service Representative who provides exceptional customer service through active
listening, problem solving and empathy for patients here at Kaiser Permanente.
skills
Professional phone etiquette Adheres to customer service procedures
Excellent communication skills Accurately Process Cash/Credit Transactions
Customer service-oriented Multi-line phone operation proficiency
Flexible with an energetic work attitude Customer Satisfaction
Pleasant/friendly demeanor Kaiser insurance billing
Positive patient experiences Multiple office machine
Multi-line phone proficiency Data Entry/10 Key
Health Connect and CIS HIPAA compliance
Microsoft Excel and Word Active listening skills
Windows Team player
Highlights
Accounting
Billing
Budget
Cash register
Credit
Customer Satisfaction
Customer service
Data entry
Clean equipment
Insurance
Listening
Materials
Medical Terminology
Meetings
Mail
Office
Microsoft PowerPoint
Microsoft Word
Pharmacy Technician
Policies
Processes
Recording
Technician
Telephone
Skills
Accounting, billing, budget, cash register, credit, Customer Satisfaction, customer service, data entry, Clean equipment, insurance, Listening, materials, Medical Terminology, meetings, mail, office, Microsoft PowerPoint, Microsoft Word, Pharmacy Technician, policies, processes, recording, technician, telephone
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
American InterContinental University
Job Titles Held:
Pharmacy Technician
Call Center/Customer Service Representative
Pharmacy Technician
Receptionist/Administrative Assistant
Degrees
Associate of Arts
On Line Chicago, Il
Coursework in Business, Accounting and Healthcare Administration
Microsoft PowerPoint training
Microsoft Word training
certifications
Pharmacy Technician Certificate
Medical Terminology Certificate