pharmacy technician resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Customer-oriented Pharmacy Technician with skills in medication preparation and insurance communications. Proven excellence in multitasking and customer service. Dedicated to answering customer questions to ensure understanding of medication protocol.
Skills
Prepare bubble packs
Confidentiality and HIPAA
Drug inventory management
Pharmacy and customer records management
Work History
Pharmacy Technician, 11/2017 to Current Reid Hospital & Health Care Services – Connersville, IN,
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
Stocked, labeled and inventoried medication to keep accurate records
Ordered medicines daily to ensure compliance with demands and needs
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Set up and modified patient profiles in eps to include current information such as medications and insurance details
Resolved non-routine issues like third party billing, computer system and customer service issues
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Processed incoming drug orders
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
Assistant Store Manager, 11/2014 to 09/2017 Ollie's Bargain Outlet – Flint, MI,
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Helped with planning schedules and delegating assignments to meet coverage and service demands
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Rotated merchandise and displays to feature new products and promotions
Provided current employees options for additional training opportunities
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Conducted store inventories once per quarter
Maintained high levels of organization in store by directing customers and replenishing merchandise
Onboarded new employees, including training, mentoring and new hire documentation
Advanced to keyholder and assistant manager-in-charge in manager's absence
Monitored security and handled incidents calmly
Served as floating manager-on-duty, MOD, to cover shift shortage
Trained and managed associates in customer service and sales techniques
Coached team on effective upselling and cross-selling methods
Cashed checks and Assessed Payday Loans
Sales Floor Associate, 12/2013 to 08/2014 Office Depot – Sterling Heights, MI,
Kept on top of changes to store products and promotions to maintain strong sales
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Educated customers on promotions to enhance sales
Displayed merchandise by arranging in appealing and orderly way to boost sales
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Approached browsing customers to initiate conversations to determine buying preferences
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Balanced and organized cash register by handling cash, counting change and storing coupons
Greeted customers, helped locate merchandise and suggested suitable options
Turndown Attendant, 11/2012 to 12/2013 Marriott International – San Carlos, CA,
Accepted accountability for all assigned building keys, master keys and access cards
Picked up trash from parking lot and garden areas to keep those areas free of debris
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Engaged with guests on room requirements and amenities to promote overall satisfaction
Disposed of trash and recyclables each day to avoid waste buildup
Kept building entryway glass clean and polished for professional presentation
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
Restocked room supplies such as facial tissues for personal touch with every job
Education
High School Diploma: , Expected in 06/2011 to Central High School - Grand Rapids, MI, GPA:
: Cosmetology, Expected in 07/2013 to Empire Beauty School - Grand Rapids - Grand Rapids, MI GPA:
Certifications
Certified by the Pharmacy Technician Certification Board (PTCB)
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