pharmacy technician resume example with 17+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Skills
Telephone Etiquette
Customer Account Review
Good Communication Skills
Customer Relations
Customer Engagement
Effective Workflow Management
Time Management
Customer Service
Employee Scheduling
High Customer Service Standards Adherence
New Hire Training
Patient Confidentiality
Problem-Solving Skills
Work History
Pharmacy Technician, 06/2022 - Current Wegmans Food Markets, Inc. – Geneseo, NY,
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Counted and labeled prescriptions with correct item and quantity.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Collected co-payments or full payments from customers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Entered and processed patients' prescriptions into internal system.
Stocked, labeled, and inventoried medication to keep accurate records.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles to include current medications and insurance details.
Data Entry Pharmacy Technician, 09/2021 - 06/2022 Memorial Healthcare System – Chatham, IL,
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted, measured and compounded medications following standard procedures.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Followed up with customers about resolved issues to maintain high standards of customer service.
Delivered prompt service to prioritize customer needs.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Senior Lead Pharmacy Technician, 05/2005 - 09/2021 Walgreens – City, STATE,
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Stocked, labeled, and inventoried medication to keep accurate records.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Responded to customer calls and emails to answer questions about products and services.
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled billing and payment issues following guidelines, resolving disputes properly.
Provided training and support to new associates to help provide high-quality customer service.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Met customer call guidelines for service levels, handle time and productivity.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles to include current medications and insurance details.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
GED: , Expected in 04/2007 - Pierce Technical School - Lakewood, WA, GPA: Status -
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