Seasoned Pharmacy Technician with six years of experience and strong leadership, pharmacy operations, and customer service skills. Expert in filling prescriptions within fast-paced, high-volume settings. Seeking to leverage background and success to take next career step.
Effective at processing and filling prescriptions under direction of fully qualified pharmacist. Customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations.
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescriber, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Exceptional customer service skills offering thirty plus year history of excellent customer service. Versed in relevant regulations with dedication to ethical practices.
- Preparing bulk medications
- Pharmacy operations
- Detail-oriented
- Point of sale systems proficiency
- Stocking shelves
- Proper labeling procedures
- Drug inventory control
- Verifying orders
- Labeling prescriptions
- Supporting pharmacy operations
- Insurance billing
- Time management
- Problem-solving skills
- Resolving customer issues
- FDA compliance
- Major in business
Tewksbury, MA, 08/2014 - 07/2017
- Dispensed medications to patients in accordance with pharmacist orders.
- Ensured proper entry and processing of patient prescriptions in company system.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
- Resolved third-party rejection claims
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Vail, CO, 08/2011 - 08/2014
- Inspected items for damage and reported issues to supervisor to return uneatable merchandise and obtain replacements for customers.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Helped customers find specific products, answering questions and offering advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Auburn, ME, 11/2010 - 03/2011
- Entered orders into the system and filled medication orders.
- Closely inspected medications to determine accuracy of identities, strengths and purities.
- Placed orders for out of stock medications to ensure patients received their prescriptions on time.
- Communicated with insurance companies for billing purposes.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Established and updated patient profiles, including lists of medications and insurance details.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated information in pharmacy computer systems.
- Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Prepared and submitted claims to insurance companies for payment.
- Used 8-point check system to verify labeled prescriptions.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received, reviewed, dispensed and labeled over three hundred prescriptions daily with expert accuracy.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Communicated extensively with patients to provide assistance, support and instructions.
- Ordered out of stock medications to ensure patients were taken care of accordingly.
- Restocked shelves and prepared expired drugs for return.
- Resolved third-party rejection claims.
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Resume Overview
School Attended
- Hanover Senior High School
- American Pharmacist Association
Job Titles Held:
- Pharmacy Technician
- Cashier
- Pharmacy Technician
Degrees
- High School Diploma
- Licensed Pharmacy Technician
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