Proficiently processed and dispensed written, oral and electronic prescriptions. Provided friendly customer service at prescription drop-off and pick-up counters.Accurately recorded compounded products and prepared appropriate labels. Verified patient data and billing information. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Appropriately resolved customer issues, complaints and questions. Strictly maintained customer and patient confidentiality. Labeled all products appropriately, including cautionary and auxiliary labels.
Retrieved large quantities of contaminated and soiled laundry throughout hospital. Sorted, cleaned and dried linens for patients and hospital staff.
Worked hand-in-hand with dietitian's and health care professionals creating patients healthy diets. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices. Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets. Researched and identified nutritional components of foods, diets and menu choices. Calculated nutritional requirements and assessed the adequacy of diet and nutrition support. Served as a nutrition resource to departmental and health care staff to enhance nutritional services. Developed and oversaw preparation of specialized diets.
Greeted customers in the restaurant or drive-thru. Obtained and rang up orders food orders. Professionally handled payments and thanked customers. Prepared a variety of foods according to customers' orders or supervisors' instructions. Stocked and rotated products, stocked supplies, and paper goods in a timely basis. Stored clean equipment and utensils. Delivered food orders to customers residents and businesses. Accepted payment from delivery customers and made change as necessary.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Properly directed inbound calls in phone queues to improve call flow. Ensured HIPAA compliance. Professionally coded, processed, reviewed and adjusted health care claims in an accurate and timely manner. Met and exceeded both the 98% quality and quantity coding and processing of claims expectations. Received a customer service excellence award for receiving a perfect performance score ever reached. A special surprise meeting was set up for me to receive the award in front of four hundred other employees.
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