Pharmacy Technician Resume Example Company Name - Washington, District Of Columbia

PHARMACY TECHNICIAN

Professional Summary

Experienced Retail Sales Associate with over 5 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Well-qualified, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and payment processing of all forms.

Skills

Medicare and Medicaid process
Processing payments
Confidentiality and HIPAA
Drug inventory management, storage procedures and safety
Receiving incoming supplies
Operations support and Team collaboration
Data Entry
Patient confidentiality

Staff Management
Cash handling expertise
Safety processes and procedures
Staff education and training
Complaint resolution
Leadership
Strong verbal and written communication
Conflict resolution

Work History

Nov 2015 - Jan 2018City, State

Pharmacy Technician / Company Name

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Coordinated verification and filling of many daily prescriptions in high-volume college campus pharmacy environment.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Stocked, labeled and inventoried medication to keep accurate records.
Processed incoming drug orders.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Counted, measured, and compounded medications following standard procedures.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Counted and labeled prescriptions with correct item and quantity.
Ensured proper entry and processing of patients' prescriptions into internal system.
Reviewed and verified customer information and insurance provider information.
Supported pharmacists with day-to-day activities and pharmacy office management functions.

Apr 2014 - Sep 2015City, State

Markdown Associate/Processor / Company Name

Adjusted merchandise prices based on inventory schedule.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Sort and display regular price and clearance merchandise, ensuring all departments remain fully-stocked with the correct merchandise
Ensure department was clean and uncluttered and price points were posted.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Received incoming merchandise and stored in correct stock locations.
Assisted customers with transporting large merchandise to waiting vehicles.
Maintained orderly stockroom for ease of retrieval.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Oct 2013 - Mar 2014City, State

Customer Service Associate / Company Name

Managed customer relations and customer service through daily communication and interaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Maintained clean sales floor and straightened and faced merchandise.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.

Feb 2013 - Oct 2013City, State

Fitting Room Attendant / Company Name

Cleaned and maintained fitting rooms regularly.
Reduced theft by limiting number of items that each customer took into fitting rooms.
Checked garments for damage and placed tags prior to returning items to sales floor.
Monitored customers for signs of theft.
Assisted customers by finding proper clothing sizes and accessories that would complement outfits.
Offered help to customers and brought alternative sizes.
Collected discarded merchandise, sorted and returned to display racks.
Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
Used specified cleaning products in each guest room per company guidelines.

Education

City

Liberal Arts And General StudiesCommunity College of The District of Columbia

Jun 2011City

High School DiplomaLuke Moore Academy Senior High School

Resume Overview

School Attended

Community College of The District of Columbia
Luke Moore Academy Senior High School

Job Titles Held:

Pharmacy Technician
Markdown Associate/Processor
Customer Service Associate
Fitting Room Attendant

Degrees

Liberal Arts And General Studies
High School Diploma

Pharmacy Technician Resume Example

Resume Score: 80%

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