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pharmacy technician resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.

Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced any sort of pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Updating Medication Histories
  • Stocking Shelves
  • Receiving Incoming Supplies
  • FDA Drug Safety Guidelines
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Insurance Knowledge
  • Typing Medication Labels
  • Answering Customer Questions
  • Prepare bubble packs
  • Drug utilization review
  • Pharmaceutical sales and services
  • Pharmacy and customer records management
  • Processing payments
  • Team collaboration
  • New Hire Onboarding
  • Medication dispensing
  • HIPAA
  • Operations support
  • Patient education and counseling
  • Team Leadership
  • Assisting Pharmacists
  • Inbound and Outbound Calling
  • Sales expertise
  • Money handling abilities
  • Technical Support
  • Medical terminology knowledge
  • Receiving support
  • Retail store support
Work History
11/2019 to Current Pharmacy Technician Price Chopper | Guilderland, NY,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted, measured and compounded medications following standard procedures.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
08/2015 to 08/2019 Customer Service Representative Sheridan Group Inc. Company | Salvisa, KY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated professionally with colleagues, freelancers and clients.
  • Created and maintained detailed database to develop promotional sales.
09/2013 to 06/2015 Manager Publicis Groupe Sa | Estero, FL,
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees with training and new hire documentation.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
09/2011 to 08/2013 Customer Service Cashier American Dining Creations | Wentzville, MO,
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Performed cash, card and check transactions to complete customer purchases.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Expected in 06/2011 to to High School Diploma | Miami Springs Senior High School Adult, Miami Springs, FL GPA:
Expected in 06/2015 to to Associate Of Business Administration | Tallahassee Community College, Tallahassee, FL GPA:
Expected in 07/2019 to to Pharmacy Technician Diploma | Concorde Career College, Hollywood, FL GPA:
Certifications
  • Licensed pharmacy technician - 3 years

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Resume Overview

School Attended

  • Miami Springs Senior High School Adult
  • Tallahassee Community College
  • Concorde Career College

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Representative
  • Manager
  • Customer Service Cashier

Degrees

  • High School Diploma
  • Associate Of Business Administration
  • Pharmacy Technician Diploma

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