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Pharmacy Technician Resume Example

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JH
PHARMACY TECHNICIAN
Summary

My name is Jasmine Hagen, I am currently a student at South Georgia State College. My field of study is biology and I am currently in the bachelor's biology program. My plans after graduation are to further my education in graduate school and earn a master's degree. I have plenty of experience exceeding the absolute best customer service. I have gained experience in many different fields of work and adapt very quickly. I am a very hard worker and enjoy what I do, I have gained many different types of skills and have learned to use my great customer service experience to my advantage. I will work hard and exceed at any challenge I am faced with.

Skills
  • Pharmacy operations
  • Drug inventory control
  • Troubleshooting malfunctioning equipment
  • Proper labeling procedures
  • Verifying orders
  • Insurance billing
  • Point of sale systems proficiency
  • FDA compliance
  • Supporting pharmacy operations
  • Problem-solving skills
  • Resolving customer issues
  • Workflow Optimization
  • Quality assurance and control
  • Communications
  • Problem resolution
  • Business operations
  • Operational improvement
  • Organization
  • Security systems
  • Team management
  • Administrative support
  • Time management
  • Labeling prescriptions
  • Stocking shelves
  • Ordering and stocking medications
  • Preparing bulk medications
  • Great with computers
  • Great with numbers and systems
  • Great with temperatures
  • Great with chemistry
  • Lab experience
  • Technology
Experience
08/2019 - CurrentPharmacy TechnicianCompany Name | City, State
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Verified and filled over 200-300 prescriptions per day in busy pharmacy setting.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
08/2019 - CurrentCustomer Service AssociateCompany Name | City, State
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Educated customers on special pricing opportunities and company offerings.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
03/2019 - 05/2019WaitressCompany Name | City, State
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
03/2017 - 03/2019BaristaCompany Name | City, State
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Listened to customer desires and needs to recommend optimal products.
  • Organized service and seating areas.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Received and accurately processed customer payments.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Described menu items to customers and suggested products based on stated preferences.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Ordered, received and stocked supplies and retail products.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Weighed, ground and packed coffee per customer orders.
  • Maintained highest standards of conduct and service to support company reputation.
  • Designed and printed menus, recipes and promotions and offers.
  • Resolved customer disputes with tact and professionalism.
  • Monitored cafe for seating availability, safety and well being of guests.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Education and Training
Expected in 05/2021Bachelor of Science: Biology
South Georgia State College | City, State
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Resume Overview

School Attended

  • South Georgia State College

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Associate
  • Waitress
  • Barista

Degrees

  • Expected in 05/2021 Bachelor of Science : Biology

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