Pharmacy Technician Resume Example
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PHARMACY TECHNICIAN
Summary
My name is Jasmine Hagen, I am currently a student at South Georgia State College. My field of study is biology and I am currently in the bachelor's biology program. My plans after graduation are to further my education in graduate school and earn a master's degree. I have plenty of experience exceeding the absolute best customer service. I have gained experience in many different fields of work and adapt very quickly. I am a very hard worker and enjoy what I do, I have gained many different types of skills and have learned to use my great customer service experience to my advantage. I will work hard and exceed at any challenge I am faced with.
Skills
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Experience
08/2019 - CurrentPharmacy TechnicianAdventhealth | Mulberry , FL
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Verified and filled over 200-300 prescriptions per day in busy pharmacy setting.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Counseled patients on appropriate use of over-the-counter and prescription medications.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
08/2019 - CurrentCustomer Service AssociateButler Technical Group | Carrollton , TX
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
03/2019 - 05/2019WaitressHoliday Retirement | Lenox , MA
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
03/2017 - 03/2019BaristaWhite Bison Coffee | West Nashville , TN
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Listened to customer desires and needs to recommend optimal products.
- Organized service and seating areas.
- Cleaned and sanitized work areas, utensils and equipment.
- Provided customers with product details such as coffee blends and preparation descriptions.
- Received and accurately processed customer payments.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Described menu items to customers and suggested products based on stated preferences.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Ordered, received and stocked supplies and retail products.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Weighed, ground and packed coffee per customer orders.
- Maintained highest standards of conduct and service to support company reputation.
- Designed and printed menus, recipes and promotions and offers.
- Resolved customer disputes with tact and professionalism.
- Monitored cafe for seating availability, safety and well being of guests.
- Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
- Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Education and Training
Expected in 05/2021Bachelor of Science: Biology
South Georgia State College | City, State
South Georgia State College | City, State
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Resume Overview
School Attended
- South Georgia State College
Job Titles Held:
- Pharmacy Technician
- Customer Service Associate
- Waitress
- Barista
Degrees
- Expected in 05/2021 Bachelor of Science : Biology
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