Level 3 Pharmacy Technician with good data entry skills, and telephone etiquette. Detail oriented and focused on accuracy and efficiency. Experienced in billing insurance, trouble shooting and resolving issues with billing. Experience providing cholesterol tests for pharmacy patients. One of the lead technicians for the Mcare bedside delivery program at spectrum health. Good with computers and familiar with software programs such word, excel, outlook, and power point.
State of Michigan Licensed Pharmacy Technician (Full License)
Certificate in Medical Office Administration issued by TAFE South Australia 2011.
Exceptional patient care and interaction
Excellent telephone etiquette
Medical/Pharmaceutical terminology knowledge
Pharmacy Technician July 2013 to CurrentMeijer Pharmacy － Grand Rapids, MI
Entered new patient profiles and prescriptions into pharmacy EPS computer system. Communicates directly with doctors' offices via telephone, fax and email. Provides friendly customer service at prescription drop-off and pick-up counters.Accurately recorded compounded products and prepared appropriate labels. Verified patient data and billing information. Enroll patients in Med Sync program. Regularly complete paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintain customer and patient confidentiality. Appropriately resolve customer issues, complaints and questions. Proficiently process and dispense written, oral and electronic prescriptions. Delivery of medications to patients rooms at Spectrum Hospital through our Mcare bedside delivery program.
Hospitality worker June 2011 to May 2013Anglicare － Elizabeth East, South Australia
Provide assistance to senior citizens in a home dining room setting. Reported directly to hospitality director. Served prepared meals to residents and speak with them about any concerns they had. Highly rewarding job as it allowed me to connect with people and provide them compassion and companionship at times.
Pharmacy Technician May 2005 to October 2009Walgreens － Ludington, MIEntered new patient profiles and prescriptions into pharmacy computer system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Verified patient data and billing information. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Strictly maintained customer and patient confidentiality. Appropriately resolved customer issues, complaints and questions. Proficiently processed and dispensed written, oral and electronic prescriptions.
Education and Training
Certificate III : Medical Office Administration, 2011TAFE － Adelaide, South Australia, Australia
Coursework in Medical terminology, Microsoft Office software, and MYOB
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Certificate III : Medical Office Administration , 2011
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