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Pharmacy Technician Resume Example

Resume Score: 80%

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PHARMACY TECHNICIAN
Summary

Knowledgeable and professional individual skilled 10+ years of customer service, along with extensive training of many professional positions. Bringing experience in managing fast-paced, office setting settings. Strong planning, problem solving and communication skills.

Focused on providing professional service, making sure the needs are met and the experience was the best possible outcome for every visitor. Positive attitude with excellent people skills. I am very outgoing and can hold a intelligent strong conversation with others. I enjoy to get to know my coworkers and customers through basic communication to build that strong, trusting relationship to make everyone feel welcomed and appreciated. I always find a way to keep myself busy and make sure every task is done in a timely manner and detail oriented. I have a strong background of many important needed skills & education to become a successful, important part of a company.

Skills

-Work Experience skills

  • Excellent phone etiquette experience
  • Inventory ordering & stocking
  • Credit card payment processing
  • Office equipment/computer proficiency
  • Shipping and receiving understanding
  • Stockroom procedures
  • Organizational strengths
  • Conflict mediation
  • Inbound and outbound calling
  • Problem-solving
  • Developing presentations
  • Prioritization and time management
  • Filing experience
  • Confidentiality understanding (HIPPA trained)
  • Record keeping
  • Managing/ordering office supplies
  • Data entry documentation
  • Copying medical records
  • Editing and proofreading
  • Issue response and resolution
  • Mail management
  • Transporting files/Faxing documents
  • Developing slide presentations
  • Multi-line phone systems
  • Documentation and reporting
  • Scheduling and calendar management
  • Company regulations & protocols
  • Professional networking

-Personal Skills

  • Active listening
  • Interpersonal skills
  • Teamwork
  • Independent worker
  • Accurate and detailed
  • Strong interpersonal skills
  • Perform well in high-demand, fast-paced environments
  • Self-directed
Experience
Spirit Halloween | Lincoln, NEAssistant Store Manager08/2017 - 11/2019
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Coached store associates through formal and informal interactions.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Worked with customers regarding costume/decor needs, addressing any concerns.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Kept detailed records of customer complaints, items that needed to be special ordered, including actions taken, issues resolved and customer information.
  • Performed store opening & closing duties, including counting cash drawers and checking all equipment for proper functioning.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Ranked #1 in the region for Children's Hospital SOC donations among several competing locations.
  • Received promotion for having highest sales and SOC donation percentage at my store in 2018.
  • Completed diverse tasks on daily basis to serve customer needs, including, managing returns and exchanges, and logging daily shipments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Assisted hundreds of customers per week, greeting with upbeat attitude and making sure they had the comfort and knowledge needed if they had any questions or needed assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Expressed customer concerns, store issues and inventory requirements to supervisors.
  • Provided excellent services for customers by following up on issues such as; calling when their item was received and ready for pick up or complaint was passed on to higher up and resolution was being offered.
Gramercy Hill Assisted Living | Lincoln, NECertified Nursing Assistant03/2018 - 08/2019
  • Provided assistance with activities of daily living, including personal hygiene management, bathing, feeding, activity participation and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying. Not only to patient, but also to family.
  • Assisted in End-of-Life care.
  • Built strong relationships with patients, caregivers, families and healthcare teams to achieve individual care plan targets.
  • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented activities and recorded information in EMR system.
  • Perform to the best of my ability to go above and beyond & provide maximized patient comfort & care.
  • Played games, including card games and checkers with patients when time allowed to boost mood, improve memory and provide light entertainment.
  • Collaborated with coworkers & care team to carry out doctor orders and treatment care plans.
  • Be sure the patient/caregivers are aware and have a strong knowledge of assessments, treatments, medications, discharge instructions and follow-up care.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained professionalism in emergency situations, assisting staff members in protocol actions and monitoring patients.
  • Encouraged patients to attend & assist them to social, recreational and educational events to enhance patient stays.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Recorded and closely monitored patient behaviors signs/symptoms and progress to effectively identify any changes needed.
  • Observed, recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Emotionally supported memory inclined patients, monitoring changes in behavior & observing to report to the individuals care team for potentially dangerous changes.
  • Assisted decorating, organizing & cleaning patient rooms, shared-living areas. Proving any special or requested accommodations to improve comfort and mood of all new admissions or long term residents.
  • Administered oral, nasal, rectal, sublingual & injectable medications and educated patients and families on correct at-home administration and stressed the importance of medication adherence.
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
CVS/Pharmacy | Lincoln, NEPharmacy Technician11/2009 - 08/2017

Medication Dispensing

  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
  • Entered patient and medication information into computer to generate prescription labels with drug name, patient information, directions, number of refills and quantity.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Able to dispense 150+ prescriptions quickly in a fast paced, high demand environment without error.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Promoted clean and sanitary environment by maintaining department equipment.
  • Reduced errors by hand-counting controlled medications, measuring liquids and reconstituting antibiotics accurately.
  • Cleaned and sanitized both counting trays and counters after medication preparation.
  • Handled hundreds of customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
  • Labeled all products appropriately, including cautionary and auxiliary labels.
  • Proficiently processed and dispensed written, oral and electronic prescriptions.
  • Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
  • Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.

Data Entry/Insurance Claims

  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Entered new patient profiles and prescriptions into medication input software system. Compiled customer demographic, allergy and medical history background.
  • Maintained routine communication with patient to obtain all information was accurate, including lists of medications and insurance details.
  • Communicated with patient provider to prevent harmful drug reactions, therapy duplication and allergic reactions.
  • Performed clerical functions, including filing, copying and faxing.
  • Verified accuracy and completeness of information on prescription and refill requests.
  • Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
  • Strictly maintained customer and patient confidentiality.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Maintained updated records; such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
  • Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
  • Obtained scanned records and uploaded into company databases.

Inventory/Regulations

  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders. Restocked shelves and prepared expired drugs for return.
  • Improved drug inventory management procedures to reduce waste and eliminate back orders or overstock.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
  • Followed state and federal record keeping guidelines for legend drugs and controlled substances.

Customer Service/Misc

  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Maintained trusting relations & communication with patients, providing instructions and general support.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Met with customers and answered questions in friendly and knowledgeable way.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
  • Built strong, trusting, first name basis relationships with customers.
  • Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Communicated with patients with compassion while keeping personal information private.
  • Maintained clean and organized shelving and work areas.
  • Appropriately resolved customer issues, complaints and questions.
  • Answered and screened phone calls for staff pharmacist in friendly, efficient manner.
  • Extended patient engagement with extra counseling and follow-up adherence calls.
  • Communicated with all customers and staff in pleasant and professional manner.
  • Directed operations to increase efficiency and minimize patient wait times.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Answered phone calls to assist customers with questions and refill/renew orders.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Pharmacist on duty for remediation.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Education and Training
Lincoln Southeast High School | Lincoln, NEHigh School Diploma05/2011
  • Learn to Dream Scholarship Recipient
  • Completed three college courses my senior year in high school.
  • Completed continuing education in CNA & CMA
Southeast Community College Area | Lincoln, NEAssociate of Science in Associate of Nursing
  • Honor Roll, 2015.
  • Dean's List Honoree, 2015.
  • 3.2 GPA
  • Completed coursework in Medicine, Psychology and Sociology
Certifications
  • HIPPA trained
  • Basic Life Support certified
  • CPR certified
  • Blood borne Pathogen certified
  • Certified Nursing Assistant (CNA)
  • Certified Medication Aide (CMA)
  • Licensed Pharmacy technician (CphT)
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Resume Overview

Companies Worked For:

  • Spirit Halloween
  • Gramercy Hill Assisted Living
  • CVS/Pharmacy

School Attended

  • Lincoln Southeast High School
  • Southeast Community College Area

Job Titles Held:

  • Assistant Store Manager
  • Certified Nursing Assistant
  • Pharmacy Technician

Degrees

  • High School Diploma
    Associate of Science in Associate of Nursing

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