Pharmacy Technician Resume Example

• Provided assistance with activities of daily living, including personal hygiene management, bathing, feeding, activity participation and ambulation.
• Exhibited compassionate care and communication regarding issues surrounding death and dying. Not only to patient, but also to family.
• Assisted in End-of-Life care.
• Built strong relationships with patients, caregivers, families and healthcare teams to achieve individual care plan targets.
• Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
• Consulted with nurses to develop patient care plans and evaluate treatment options.
• Documented activities and recorded information in EMR system.
• Perform to the best of my ability to go above and beyond & provide maximized patient comfort & care.
• Played games, including card games and checkers with patients when time allowed to boost mood, improve memory and provide light entertainment.
• Collaborated with coworkers & care team to carry out doctor orders and treatment care plans.
• Be sure the patient/caregivers are aware and have a strong knowledge of assessments, treatments, medications, discharge instructions and follow-up care.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Maintained professionalism in emergency situations, assisting staff members in protocol actions and monitoring patients.
• Encouraged patients to attend & assist them to social, recreational and educational events to enhance patient stays.
• Prevented patient injuries by providing necessary restraints and appropriate supports.
• Recorded and closely monitored patient behaviors signs/symptoms and progress to effectively identify any changes needed.
• Observed, recognized and reported abnormalities or changes in patients' health status to nursing staff.
• Emotionally supported memory inclined patients, monitoring changes in behavior & observing to report to the individuals care team for potentially dangerous changes.
• Assisted decorating, organizing & cleaning patient rooms, shared-living areas. Proving any special or requested accommodations to improve comfort and mood of all new admissions or long term residents.
• Administered oral, nasal, rectal, sublingual & injectable medications and educated patients and families on correct at-home administration and stressed the importance of medication adherence.
• Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.

Medication Dispensing

• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
• Entered patient and medication information into computer to generate prescription labels with drug name, patient information, directions, number of refills and quantity.
• Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
• Able to dispense 150+ prescriptions quickly in a fast paced, high demand environment without error.
• Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
• Promoted clean and sanitary environment by maintaining department equipment.
• Reduced errors by hand-counting controlled medications, measuring liquids and reconstituting antibiotics accurately.
• Cleaned and sanitized both counting trays and counters after medication preparation.
• Handled hundreds of customer accounts daily in pharmacy., maintaining accuracy to prevent data errors.
• Labeled all products appropriately, including cautionary and auxiliary labels.
• Proficiently processed and dispensed written, oral and electronic prescriptions.
• Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
• Oversaw drug preparation and distribution activities to provide safe, efficient care for patients.

Data Entry/Insurance Claims

• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
• Entered new patient profiles and prescriptions into medication input software system. Compiled customer demographic, allergy and medical history background.
• Maintained routine communication with patient to obtain all information was accurate, including lists of medications and insurance details.
• Communicated with patient provider to prevent harmful drug reactions, therapy duplication and allergic reactions.
• Performed clerical functions, including filing, copying and faxing.
• Verified accuracy and completeness of information on prescription and refill requests.
• Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
• Strictly maintained customer and patient confidentiality.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Maintained updated records; such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.
• Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
• Obtained scanned records and uploaded into company databases.

Inventory/Regulations

• Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
• Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders. Restocked shelves and prepared expired drugs for return.
• Improved drug inventory management procedures to reduce waste and eliminate back orders or overstock.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
• Followed state and federal record keeping guidelines for legend drugs and controlled substances.

Customer Service/Misc

• Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
• Maintained trusting relations & communication with patients, providing instructions and general support.
• Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
• Met with customers and answered questions in friendly and knowledgeable way.
• Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
• Answered customer questions regarding refills, insurance troubleshooting and status updates on prescriptions.
• Built strong, trusting, first name basis relationships with customers.
• Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
• Trained individuals in how to use devices to promote optimal medical support.
• Communicated with patients with compassion while keeping personal information private.
• Maintained clean and organized shelving and work areas.
• Appropriately resolved customer issues, complaints and questions.
• Answered and screened phone calls for staff pharmacist in friendly, efficient manner.
• Extended patient engagement with extra counseling and follow-up adherence calls.
• Communicated with all customers and staff in pleasant and professional manner.
• Directed operations to increase efficiency and minimize patient wait times.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Answered phone calls to assist customers with questions and refill/renew orders.
• Resolved issues regarding customer complaints and escalated worsening concerns to Pharmacist on duty for remediation.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.