Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding point of sale standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in Microsoft and intercom plus.
Skills
Ordering and stocking medications
Proper labeling procedures
Pharmacy operations
Verifying orders
Drug inventory control
Point of sale systems proficiency
Stocking shelves
FDA compliance
MS Office proficiency
Customer Support
Inbound and Outbound Calling
Project management
Safety regulations
Employee management
Verbal Communication
Problem Resolution
Bilingual Spanish and English
Problem-solving abilities
Technologically savvy
High-energy attitude
Customer relations
System implementation
Education and Training
Washington And Lee High SchoolMontross, VA, Expected in 06/2016 – –High School Diploma: - GPA:
Rappahannock Community CollegeSaluda, VAExpected in – –Associate of Arts:Elementary Education - GPA:
Certifications
Certified Pharmacy Technician (CPhT)
Certified by the Pharmacy Technician Certification Board (PTCB)
Virginia State License - 2020
Certified senior pharmacy technician, Walgreens
Certified immunizer, APhA
CPR certified with American Red Cross
Experience
Augustana Care Corporation - Pharmacy Technician Princeton, MN, 01/2020 - Current
Counseled patients on appropriate use of over-the-counter and prescription medications.
Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
Interpreted and processed medication orders under supervision of the pharmacy director.
Administered covid-19 vaccines
Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
Ordered medicines on weekly basis to meet anticipated demand from patients and reduce backorders.
Maintained clean and organized pharmacy shelving and work areas.
Efficiently responded voicemails to promote assistance and service to customers.
Filled over 300 medication orders daily and entered orders into system.
Communicated extensively with patients to provide assistance, support and instructions.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Maintained lines of communication with patients, providing instructions and general support.
Processed prescriptions, checking against known patient allergies.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Resolved third-party rejection claims.
Efficiently processed cash register transactions for new and refilled prescription orders.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Processed prescription transfer requests from competitors.
Calculated dosage, filled prescriptions and prepared prescription labels.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Covenant Care - Diaz Berries and Vegetables Monterey, CA, 06/2012 - 10/2020
Diversified farm income by adding customer events, activities and tours.
Learned all aspects of operations, including driving to multiple locations, running market stand and learning the many different produce to promote better knowledge and assist farmer owner during staff absences.
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