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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding point of sale standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in Microsoft and intercom plus.

Skills
  • Ordering and stocking medications
  • Proper labeling procedures
  • Pharmacy operations
  • Verifying orders
  • Drug inventory control
  • Point of sale systems proficiency
  • Stocking shelves
  • FDA compliance
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Project management
  • Safety regulations
  • Employee management
  • Verbal Communication
  • Problem Resolution
  • Bilingual Spanish and English
  • Problem-solving abilities
  • Technologically savvy
  • High-energy attitude
  • Customer relations
  • System implementation
Education and Training
Washington And Lee High School Montross, VA, Expected in 06/2016 High School Diploma : - GPA :
Rappahannock Community College Saluda, VA Expected in Associate of Arts : Elementary Education - GPA :
Certifications
  • Certified Pharmacy Technician (CPhT)
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Virginia State License - 2020
  • Certified senior pharmacy technician, Walgreens
  • Certified immunizer, APhA
  • CPR certified with American Red Cross
Experience
Augustana Care Corporation - Pharmacy Technician
Princeton, MN, 01/2020 - Current
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Interpreted and processed medication orders under supervision of the pharmacy director.
  • Administered covid-19 vaccines
  • Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
  • Ordered medicines on weekly basis to meet anticipated demand from patients and reduce backorders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Filled over 300 medication orders daily and entered orders into system.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Processed prescriptions, checking against known patient allergies.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Resolved third-party rejection claims.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Processed prescription transfer requests from competitors.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Covenant Care - Diaz Berries and Vegetables
Monterey, CA, 06/2012 - 10/2020
  • Diversified farm income by adding customer events, activities and tours.
  • Learned all aspects of operations, including driving to multiple locations, running market stand and learning the many different produce to promote better knowledge and assist farmer owner during staff absences.
Gpm Investments - Housekeeper
Enfield, CT, 07/2019 - 12/2019
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Peebles Department Store - Cashier Team Lead
City, STATE, 01/2018 - 07/2019
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota.
  • Resolved issues with cash registers, card scanners and printers.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.

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Resume Overview

School Attended

  • Washington And Lee High School
  • Rappahannock Community College

Job Titles Held:

  • Pharmacy Technician
  • Diaz Berries and Vegetables
  • Housekeeper
  • Cashier Team Lead

Degrees

  • High School Diploma
  • Associate of Arts

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