Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven Pharmacy Technician with one yearsof experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Committed and hardworking cashier with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

  • Drug utilization review
  • Pharmacy and customer records management
  • Pharmaceutical sales and services
  • Medicare and Medicaid process
  • Drug inventory management
  • Processing payments
  • Stocking Shelves
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Advanced Math Skills
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • Answering Customer Questions
  • Team collaboration
  • Medication dispensing
  • Patient confidentiality
  • Sales Goals
  • Guest Services
  • Product Knowledge
  • Point of Sale Systems
  • Cash Register Operation
  • Customer assistance
Work History
Pharmacy Technician , 05/2020 to Current
Pullman Regional HospitalPullman, WA,
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles in storenet to include current information such as medications and insurance details.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Administered shingles and influenza on-site immunizations to promote vaccination initiatives for wellness.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Processed incoming drug orders.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for hundreds of customers daily and responding to patient questions regarding prescription and medication-specific issues.
Cashier, 12/2016 to Current
City Of Fort Myers, FlFort Myers, FL,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Helped over hundreds guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
Floor Associate, 12/2017 to 01/2018
Furnituremart UsaSioux City, IA,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Bachelor of Science: Biology , Expected in 05/2022
University Of Wisonsin Eau Claire - Eau Claire,
High School Diploma: , Expected in 06/2018
West Bend East High School - West Bend,

-National honor society

-Deans list

- GPA: 3.7

- Biology club

-Pre-Professional health club

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School Attended

  • University Of Wisonsin Eau Claire
  • West Bend East High School

Job Titles Held:

  • Pharmacy Technician
  • Cashier
  • Floor Associate


  • Bachelor of Science
  • High School Diploma

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