, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Driven Pharmacy Technician with one yearsof experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Committed and hardworking cashier with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Skills
Drug utilization review
Pharmacy and customer records management
Pharmaceutical sales and services
Medicare and Medicaid process
Drug inventory management
Processing payments
Stocking Shelves
Drug Storage Procedures
Confidentiality and HIPAA
Assisting Pharmacists
Advanced Math Skills
Drug Safety
Insurance Knowledge
Typing Medication Labels
Answering Customer Questions
Team collaboration
Medication dispensing
Patient confidentiality
Sales Goals
Guest Services
Product Knowledge
Point of Sale Systems
Cash Register Operation
Customer assistance
Work History
Pharmacy Technician , 05/2020 to Current Pullman Regional Hospital – Pullman, WA,
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Set up and modified patient profiles in storenet to include current information such as medications and insurance details.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stocked, labeled and inventoried medication to keep accurate records.
Administered shingles and influenza on-site immunizations to promote vaccination initiatives for wellness.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Processed incoming drug orders.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Assisted pharmacist by filling prescriptions for hundreds of customers daily and responding to patient questions regarding prescription and medication-specific issues.
Cashier, 12/2016 to Current City Of Fort Myers, Fl – Fort Myers, FL,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Helped over hundreds guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Assisted customers by answering questions and fulfilling requests.
Floor Associate, 12/2017 to 01/2018 Furnituremart Usa – Sioux City, IA,
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Greeted customers, helped locate merchandise and suggested suitable options.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
Bachelor of Science: Biology , Expected in 05/2022 University Of Wisonsin Eau Claire - Eau Claire, GPA:
High School Diploma: , Expected in 06/2018 West Bend East High School - West Bend, GPA:
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