pharmacy technician resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Drug inventory management
  • Pharmacy and customer records management
  • Prepare bubble packs
  • Medicare and Medicaid process
  • Processing payments
  • Updating Medication Histories
  • Stocking Shelves
  • Receiving Incoming Supplies
  • Manual and Automated Medication Dispensing
  • Intravenous Admixture Preparation
  • FDA Drug Safety Guidelines
  • Drug Storage Procedures
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Team Leadership
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • Answering Customer Questions
  • Secure storage of medications
  • Medication dispensing
  • Team collaboration
  • Patient confidentiality
  • Interpreting orders
Work History
Pharmacy Technician, 06/2015 to 08/2022
Public Health Seattle & King CountyRedmond, WA,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Recruited, trained and guided new pharmacy technicians, improving overall performance 10%.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Reviewed and verified customer information and insurance provider information.
  • Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Collected co-payments or full payments from customers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured and compounded medications following standard procedures.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
  • Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Theater Manager, 12/1994 to 05/2000
Ipic EntertainmentNorth Bethesda, MD,
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Eased team transitions and new employee orientation through effective training and development.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Drafted invoices for completed work.
  • Strategically managed resources, milestones and budgets, saving $1.000 in expenses
  • Monitored over 5 employees' day-to-day activities and made plans to rectify issues
  • Maintained cleanliness and organization of 5 workspace, working closely with employees to systemize tasks
  • Developed and launched loss-prevention program, reducing theft 98%
  • Supervised daily operations of multi-million dollar machines operation
Cashier, 05/1990 to 01/1995
Centura HealthSalida, CO,
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Tallied cash drawer at beginning and end of each work shift.
  • Processed customer refunds and exchanges according to established guidelines.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Checked personal identifications during alcohol and tobacco sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed new promotions and monitored price changes.
  • Created price tags and merchandise signs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Mentored new team members on sales software system operation.
  • Greeted customers entering store and responded promptly to customer needs.
Laundry Attendant, 06/1989 to 12/1992
Penn National GamingEast Chicago, IN,
  • Collected soiled tablecloths, napkins and draperies after large events.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated smaller washers and dryers to process specialty items or special requests for guests.
  • Mended and sewed articles using hand stitching, adhesive patches or sewing machines.
  • Inspected soiled articles to determine sources of stains, locate color imperfections and identify items requiring special treatment.
  • Spread soiled articles on work tables and positioned stained portions over vacuum heads or on marble slabs.
  • Hung drapes, blankets and other garments on stretch frames to dry.
  • Operated dry cleaning machines to clean soiled articles.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Cleaned machine filters and lubricated equipment.
  • Delivered services to customer locations within specific timeframes.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed team communications and information for meetings.
GED: , Expected in to Grover Cleaveland Hight School - Buffalo, NY,
Native or Bilingual

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Resume Overview

School Attended

  • Grover Cleaveland Hight School

Job Titles Held:

  • Pharmacy Technician
  • Theater Manager
  • Cashier
  • Laundry Attendant


  • GED

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