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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Professional Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Skills
  • Processing payments
  • Medicare and Medicaid process
  • Pharmacy and customer records management
  • Stocking Shelves
  • Manual and Automated Medication Dispensing
  • Confidentiality and HIPAA
  • Drug Storage Procedures
  • Assisting Pharmacists
  • Advanced Math Skills
  • Drug Safety
  • Insurance Knowledge
  • Typing Medication Labels
  • Answering Customer Questions
  • Secure storage of medications
  • Data Entry
  • Certified in CPR and First aid
Work History
Pharmacy Technician | 08/2018 to Current
Kroger - Harriman, TN
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Ensured proper entry and processing of patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Restocked automated medication dispensing equipment.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
Produce Clerk | 04/2017 to 08/2018
Kroger - Harriman, TN
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass.
  • Greeted customers and directed to requested products.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Hauled items from stock and placed on correct store shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Assessed shelves in produce department to determine which items to replenish or reorder.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
Courtesy Clerk | 07/2016 to 04/2017
Kroger - Harriman, TN
  • Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Addressed customer needs, including price checks and merchandise retrieval from upper shelves or stockroom.
  • Monitored safety and security concerns and reported to leadership for resolution.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Served needs of customers in busy Holiday seasons.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Helped customers by approaching conversations with positive attitude and friendly service.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Maintained clean and orderly checkout areas by completing general duties, including mopping floors, emptying trash cans .
Education
Tennessee Technological University - Cookeville, TN | Bachelor of ScienceExpected in 12/2022
Pellissippi State Community College - Knoxville, TN | Associate of Science05/2020
Roane County High School - Kingston, TN | High School Diploma05/2017
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Resume Overview

Companies Worked For:

  • Kroger

School Attended

  • Tennessee Technological University
  • Pellissippi State Community College
  • Roane County High School

Job Titles Held:

  • Pharmacy Technician
  • Produce Clerk
  • Courtesy Clerk

Degrees

  • Tennessee Technological University - Cookeville , TN | Bachelor of Science
    Pellissippi State Community College - Knoxville , TN | Associate of Science
    Roane County High School - Kingston , TN | High School Diploma

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