Patient-oriented Pharmacy Technician with extensive experience preparing, filling, billing for, and labeling medications. Highly skilled at processing prescriptions via the pharmacy software and managing pharmacy inventory. Adept at interacting with patients to answer questions and provide status updates on their prescription fills. Enthusiastic with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Able to learn new information quickly to maximize contributions and respond to changing customer and or company preferences. Excited to begin a new challenge with a successful team.
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⦁ Handle over 500 daily dispenses of prescriptions.
⦁ Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
⦁ Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
⦁ Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
⦁ Managed medication stocks, including conducting counts, labeling products and maintaining controls.
⦁ Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
⦁ Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
⦁ Prepared expired drugs for return to original vendors.
⦁ Communicated extensively with patients to provide assistance, support and instructions.
⦁ Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
⦁ Efficiently processed cash register transactions for new and refilled prescription orders.
⦁ Ordered medicines daily to comply with demands and needs.
⦁ Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
⦁ Worked with insurance companies to process claims, resolve problems and obtain payments.
⦁ Maintained clean and organized pharmacy shelving and work areas.
⦁ Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
⦁ Adhered to regulatory guidelines for workplace safety and customer confidentiality.
⦁ Merchandised related products to drive pharmacy department sales.
⦁ Coordinated preparation of customer meals and monitored food handling for safety purposes.
⦁ Trained employees on correct cooking techniques, safety standards and performance strategies.
⦁ Trained new employees in cashiering procedures, offering assistance in resolving issues.
⦁ Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
⦁ Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
⦁ Handled escalated customer complaints to provide full resolutions and promote loyalty.
⦁ Received, organized and rotated paper goods and food products.
⦁ Controlled portion sizes and garnishing for optimal cost controls.
⦁ Learned roles of other departments to provide coverage and keep store operational.
⦁ Set up catering for up to 250 people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
⦁ Helped customers find specific products, answered questions and offered advice.
⦁ Resolved issues with cash registers, card scanners and printers.
⦁ Filled beverages and delivered food to customers.
⦁ Trained and managed kitchen staff to improve overall performance and productivity.
⦁ Replenished food items from inventory and rotated products to ensure freshness.
⦁ Set up and performed initial prep work for food items such as soups, sauces and salads.
⦁ Maintained consistent quality and high accuracy when preparing identical dishes every day.
⦁ Enforced proper sanitation practices to prevent spoiling or contamination of foods.
⦁ Established and maintained open, collaborative relationships with team members to maximize efficiency.
⦁ Customer service
⦁ Tracked, recorded and reported customer satisfaction.
⦁ Resolved customer issues or complaints.
⦁ Balanced cash drawer daily and performed all opening and/or closing duties.
⦁ Ran daily reports to assess sales and make proactive adjustments.
⦁ Attended monthly meetings at "Bagshaw Enterprise" for company updates and leadership training
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