Results-driven professional with over 10 years of experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, customer relations skills. Open and clear communicator with demonstrated strategic vision, detailed oriented and disciplined execution.
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Excellent telephone etiquette
Medication compounding expert
Counting and pouring expertise, detailed oriented
Identified fraudulent written prescriptions, communicated to Pharmacists on duty by [number]% by renegotiating prices from pharmaceutical suppliers.
Client Interface Implemented processes that utilized accounts receivable to rebuild and establish customer satisfaction by resolving issues and attributed plan of action; procuring $58,000 of outstanding AR in six months.
Organizational Development Implemented strategy by research and development, attracting targeted clients, researched and developed marketing based on demographics.
Increased ratio of 5% to 20% in 8 months and established solid customer relationships.
Pharmacy Technician08/2016 to CurrentKrogerPataskala, OHIOEntered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Dispensed and delivered patient medications to patients throughout the hospital. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Precisely processed third party prescriptions and managed adjudication review.
Client Service Professional01/2015 to 04/2015H&R BlockWaterloo, WI
Greeting clients in a personalized, friendly, manner, matching clients to suited tax professional,quality communication, and provide product information for each client, handling each client identifying current and future needs are met for goal of customer return.
Maintaining ability to perform well under stress while working in a fast-paced, multi-task environment, adaptive to coordinating, advising and time-management skills.
Rural Carrier Associate04/2012 to 09/2015United States PostWatertown, WI
Office Delivering mail, rural residents and business establishments along specified routes by driving own vehicle.
Obtain signature receipts for registered, certified and insured mail; collect associated charges; and complete necessary paperwork.
Return to Post Office with outbound mail collection, return from residents and businesses route, monies, receipts collected along route at end of business day.
Administrator AP/AR04/2012 to 06/2012Peak Communication ServicesMadison, WI
Managed administrative support Supervisor, Manager, Technicians improving more effective, timely work-flow.
Led new restructured, refined policies increased efficiency of completed work and payroll target goals.
Strategically, resolved and identified problematic areas within communication, achieved progress maintaining reports, resulted improved planning, increased moral; which created better service.
Managed weekly remittance reports, operating expenses, payroll summary proficiently with long-term overall quality to internal office functions.
Sales Consultant11/2011 to 04/2012Frank Porth Buick & ChevroletColumbus, WI
Clearly communicated, presented, product knowledge to pass on buying value to customers, increased sales from 4 to 8 cars in 2 months.
Studiously learned, built onto product knowledge creating sell techniques which encompassed honesty and diligence exceeding customer needs, resulted in many referrals increased sale margins.
Manager/R&D01/2011 to 06/2011Pandora's SpaColumbus, WI
Successfully launched business with promotional and advertisement geared toward clients resulting widespread new customers.
Tracked, analyzed and interpreted trends in demographic data transferring viable information to capture competitive advantages of industry; based on identifying customer value.
Documented process flows and developed requirements for functional improvements and enhancements by SWAT analysis with successes of branding a new business.
Office Manager06/2007 to 02/2009Hustad Roofing, IncMadison, WI
Forged optimal administrative, customer service, and bookkeeping support for the company.
Streamlined office operations by organizing files, preparing documents, and distributing correspondence.
Managed document control by reviewing files, records, and other documents to ensure accuracy.
Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.
Associate of Science: Business Administration2010Colorado Technical UniversityColorado Springs, CO, United StatesBusiness Administration 3.10 Academic Achievement Award Business Concepts Management
If you have many different types of work experience, it's best to have one section that only describes your relevant experience and another section for your additional experience.
Conflict resolution Correspond Microsoft Word Strategic planning Calendar Outlook Customer Service Payroll Excel Process Improvement Accounting QuickBooks Administrative support, Adobe, advertising, AP, AR, excellent communication, interpersonal skills, competitive, client's, clients, designing, direction, driving, Government, IBM, Insurance, letters, materials, Excel, mail, Office, PowerPoint, Windows XP, negotiations, payroll, policies, printers, progress, QuickBooks, research, selling, Structured, supervisor, supervision, tax, technical support, Vista, word processor,