pharmacy technician resume example with 5+ years of experience
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated individual with excellent interpersonal and logical reasoning skills. Knowledge of psychological development and research practices. Experienced Senior Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Skills
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Work History
07/2017 to Current Pharmacy Technician Tower Health | Blue Bell, PA,
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Recruited, trained and guided four pharmacy technicians which improved overall performance
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details
- Liaised with other pharmacies to eliminate issues related to product expiration
- Stocked, labeled and inventoried medication to keep accurate records
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Counted and labeled prescriptions with correct item and quantity
- Reviewed and verified customer information and insurance provider information
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Supervised four pharmacy technicians and coordinated day-to-day assignments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Resolved non-routine issues like third-party billing, computer system and customer service issues
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients
- Communicated instructions to patients or caregivers
- Processed incoming drug orders
- Ensured proper entry and processing of patients' prescriptions into internal system
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Collected co-payments or full payments from customers
- Counted, measured, and compounded medications following standard procedures.
03/2017 to Current Babysitter and Tutor Michal And Dan Wasserlauf | City, STATE,
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Offered positive and nurturing environments to support child social and emotional growth.
- Played games with young children, limiting TV and mobile device time.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Educated students on study tips and exam strategies.
- Provided one-on-one instruction to student falling behind in Math, Reading, and Social Studies.
- Used positive reinforcement to help students master challenging material.
12/2015 to 06/2017 College Clerk Paton Law Firm, LLC | City, STATE,
- Worked with elderly clients to understand needs and provide legal service
- Typed documents including Living Wills, Powers of Attorney, Wills, and Estate documents
- Maintained excellent attendance record, consistently arriving to work on time
- Transported documents to customer locations in order for them to sign and notarize
- Developed team communications and information
- Tidied up office at end of work day
Education
Bachelor of Arts | Psychology William Paterson University of New Jersey, Wayne, NJ
Certifications
- Certified Pharmacy Technician (CPhT)
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Resume Overview
School Attended
- William Paterson University of New Jersey
Job Titles Held:
- Pharmacy Technician
- Babysitter and Tutor
- College Clerk
Degrees
- Bachelor of Arts
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