pharmacy technician resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to the company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Skills
Pharmacy and customer records management
Processing payments
Drug utilization review
Updating Medication Histories
Receiving Incoming Supplies
FDA Drug Safety Guidelines
Confidentiality and HIPAA
Drug Safety
Team Leadership
Answering Customer Questions
Cash Handling
Sanitation and cleaning
Telemarketing expertise
Product Knowledge
Drug inventory management
Medicare and Medicaid process
Stocking Shelves
Pharmaceutical sales and services
Manual and Automated Medication Dispensing
Drug Storage Procedures
Assisting Pharmacists
Insurance Knowledge
Typing Medication Labels
Opening and closing procedures
Sales expertise
Complaint resolution
Guest Services
Quality Management
Education
Austin Peay State UniversityClarksville, TNExpected in 08/2020 ā āBachelor of Science:Health Administration - GPA:
Austin Peay State UniversityClarksville, TNExpected in 08/2020 ā āAssociate of Science:Liberal Arts And Sciences - GPA:
Work History
Tower Health - Pharmacy Technician Blandon, PA, 06/2019 - Current
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Set up and modified patient profiles in EPRN to include current information such as medications and insurance details.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Stocked, labeled and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Counted, measured, and compounded medications following standard procedures.
Entered and processed patients' prescriptions into internal system.
Norbord - Production Technician Solway, MN, 05/2017 - 08/2018
Promptly documented and reported all defective equipment and hazardous conditions.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Adjusted alignment of drills, guides and holding devices.
Examined incoming materials and compared to documentation for accuracy and quality.
Inspected finished products for quality and adherence to customer specifications.
McDonalds - Crew Member Trainer City, STATE, 05/2014 - 01/2018
Maintained current knowledge of all team position requirements.
Taught new team members correct procedures for all areas of operations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Set positive example for team members by providing high-quality, efficient service.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Greeted all customers with smile and provided friendly service to professionally handle every need.
Oversaw grill, stove and oven and cleaned all equipment after every shift.
Monitored food preparation, production and plating for quality control.
Toys R Us - Seasonal Toys Sales Associate City, STATE, 09/2017 - 12/2017
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Monitored customers for signs of security concerns and escalated issues to management.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
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