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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Summary

Successful student, with strong work ethic and excellent customer service skills. Adept at leading individuals and teams by example with team player attitude. Motivated pharmacy technician driven to build effective programs to ensure customer satisfaction and repeat patronage. Recently certified Pharmacy Technician well versed in filling medication orders, maintaining customer profiles and managing inventories. Prepared to launch career with pharmacy offering opportunities for growth and professional development. Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities. Ambitious Biology/Chemistry graduate committed to further academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel.

Skills
  • Water sampling
  • Pool policies enforcement
  • Full safety compliance
  • Communication
  • Attention to detail
  • Team player
  • Equipment management
  • Program management
  • Strong client relations
  • Team collaboration
  • Process improvements
  • Problem resolution
  • Emergency response
  • Dedicated
  • Responsible
  • Customer-oriented
  • Personable and friendly
  • Training and coaching
  • Team building
  • Quick learner
  • Results-oriented
Experience
Pharmacy Technician|Walgreens - Franklin, VA|01/2018 - Current
  • Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Verified and filled over 500 prescriptions per day in busy retail pharmacy setting.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Merchandised related products to drive pharmacy department sales.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Trained 2 new technicians to provide excellent customer service which resulted in 32% higher customer satisfaction scores.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Handled over 500 daily dispenses of prescriptions.
  • Coordinated with other pharmacy locations to resolve stock/inventory and insurance issues.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Prepared medication labels with item name and quantity.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Communicated with insurance companies for billing purposes.
  • Compiled customer demographic, allergy and medical history background.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Prepared prescription transfer requests from competitor companies.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Supported the pharmacist in preparing 500 prescriptions daily.
  • Dispensed approximately 500 prescriptions daily.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Placed orders for out of stock medications to ensure patients received their prescriptions on time.
  • Answered patient questions regarding medication.
  • Prepared requisitions for drugs and supplies as directed by pharmacist.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Retrieved voicemails to better assist customers.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Restocked shelves and prepared expired drugs for return.
  • Processed prescription transfer requests from competitors.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Resolved third-party rejection claims.
  • Assisted staff members with drug inventory, purchasing, and receiving.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
Waitress|Don Pancho's Cantina - Franklin, VA|01/2017 - 01/2018
  • Updated repeat customers on menu changes andupdates to maintain quality service relationships.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Inspected restrooms for cleanliness and availability of supplies 2 times per shift.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads and appetizers to back up kitchen staff.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
Lifeguard|Airfield 4-H Conference Center And The YMCA - Wakefield, VA|04/2014 - 02/2018
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained strong proficiency in CPR, First Aid and water rescue techniques to provide optimal support to individuals in distress.
  • Routinely completed safety update training and ensured all patrons followed safety rules.
  • Maintained neat and clean pool area and clean water at all times.
  • Cleaned, brushed and vacuumed pool once per day.
  • Kept watch over swimmers to ensure fast response when distress situations arose.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Logged hourly chemical readings to keep pool water at safe levels and avoid potential for illness among patrons.
  • Informed patrons of unsafe or hazardous conditions, including hazardous weather, improper pool chemicals, and provided options for alternative activities.
  • Supervised maintenance of pool facilities and deck areas and notified maintenance department of issues requiring immediate resolution.
  • Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
  • Identified emergency situations, including potential drownings and entered water within 10 seconds for lifesaving measures.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Explained safety rules and procedures regarding deck policies and diving activities to patrons and guests to inform and educate.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Education and Training
Old Dominion University||Norfolk, VA|12/2019Bachelor of Science: Major in Biology, Minor in Chemistry
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)
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Resume Overview

Companies Worked For:

  • Walgreens
  • Don Pancho's Cantina
  • Airfield 4-H Conference Center And The YMCA

School Attended

  • Old Dominion University

Job Titles Held:

  • Pharmacy Technician
  • Waitress
  • Lifeguard

Degrees

  • Bachelor of Science : Major in Biology, Minor in Chemistry

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