Pharmacy Technician resume example with 15+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
I have provided customer service in person and over the phone for many years. I am empathetic and discreet. Also am familiar with HIPPA regulations.
Skills
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Experience
05/2012 to 12/2017 Pharmacy Technician Trihealth, Inc. | Lebanon, OH,
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Established and updated patient profiles, including lists of medications and insurance details.
- Consulted with customers via telephone or in-person.
- Received, reviewed, dispensed and labeled over 250 prescriptions daily.
- Interpreted and processed medication orders under supervision of pharmacist.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Managed customer expectations by clarifying needs.
- Assessed customer account information to determine current issues.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Documented customer inquiries and feedback, including service delivery suggestions in company database.
07/2010 to 04/2011 Pharmacy Technician Trihealth, Inc. | West Chester, OH,
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Interpreted and processed medication orders under supervision of pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained clean and organized pharmacy shelving and work areas.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Entered patient and medication information into [Software] to generate prescription labels.
10/2005 to 01/2010 Pharmacy Technician Trillium Health | Rochester, NY,
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, including lists of medications and insurance details.
12/1993 to 12/1998 Office Clerk National Oilwell Varco Inc | Houston, TX,
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Delivered customer support and service experiences to promote more effective office environment.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Cultivated relationships with public, patients and staff members using interpersonal communication skills.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
- Provided training and administrative resources for new employees regarding organizational procedures.
Education and Training
Expected in 05/1984 High School Diploma | Milton High School, Milton , WV
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Resume Overview
School Attended
- Milton High School
Job Titles Held:
- Pharmacy Technician
- Pharmacy Technician
- Pharmacy Technician
- Office Clerk
Degrees
- High School Diploma
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