Pharmacy Technician Resume Example Umass Memorial Health Care

PHARMACY TECHNICIAN

Summary

Recently certified Pharmacy Technician well versed in filling medication orders. Carefully maintains customer profiles to prevent contraindicated medication fulfillment. Conscientiously manages inventories to prevent shortages. Ready to grow personal proficiencies while providing invaluable services. Effective at processing and filling prescriptions under direction of fully qualified pharmacist. Customer service-oriented and well-organized with solid understanding of retail pharmacy operations and regulations. Knowledgeable pharmacyprofessional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Skills

Drug inventory control
Pharmacy operations
Stocking shelves
Verifying orders
Ordering and stocking medications
Proper labeling procedures
Resolving customer issues
Labeling prescriptions

Insurance Verification
Insurance billing
Time management
FDA compliance
Problem-solving skills
Workflow Optimization
Supporting pharmacy operations
Quality assurance and control

Experience

Pharmacy Technician
Worcester , MAUmass Memorial Health Care/Jun 2019 to Dec 2020

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Established and updated patient profiles, including lists of medications and insurance details.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Resolved third-party rejection claims.
Compiled customer demographic, allergy and medical history background.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Created new customer profiles and updated information in pharmacy computer systems.
Prepared medication labels with item name and quantity.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Efficiently processed cash register transactions for new and refilled prescription orders.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Used 8-point check system to verify labeled prescriptions.
Delivered quality care to customers through close collaboration with pharmacist.
Prepared and submitted claims to insurance companies for payment.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Assisted staff members with drug inventory, purchasing and receiving.
Checked medications for content, accuracy and completeness of all drug packaging and labeling.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Ordered medicines daily to comply with demands and needs.
Maintained clean and organized pharmacy shelving and work areas.
Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Calculated dosage, filled prescriptions and prepared prescription labels.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Maintained lines of communication with patients, providing instructions and general support.
Ordered medicines on a daily basis to meet anticipated demand from patients and reduce backorders.
Restocked shelves and prepared expired drugs for return.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Entered orders into system and filled medication orders.
Processed prescription transfer requests from competitors.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
Communicated with insurance companies for billing purposes.
Ordered out of stock medications to keep inventory well-stocked.
Entered and processed patient prescriptions in company system.
Liaised with other pharmacies to eliminate out of stock issues.
Refilled medications and verified insurance benefits.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Communicated extensively with patients to provide assistance and support.
Received, reviewed, dispensed and labeled over 400 prescriptions daily with expert accuracy.
Filled over 400 medication orders daily and entered orders into system.

Waitress
Mcallen , TXHealthcare Services Group/Mar 2019 to Aug 2020

Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Increased sales of high margin menu items through effective upselling.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.

Cashier
Short Hills , NJTapestry, Inc./Mar 2017 to Mar 2019

Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted with purchases, locating items and signing up for rewards programs.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues regarding customer complaints and escalated worsening concerns to shift manager for remediation.
Welcomed customers, offering assistance to help find necessary store items.
Assisted shift managers with completing end-of-day counts and securing funds to prevent loss or theft.
Processed 250+ transactions per day with exceptional accuracy.
Operated cash register, collected payments and provided accurate change.
Inspected items for damage and obtained replacements for customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Monitored sales events, added new merchandise and rang up purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Received payments for Pizza's, breadsticks, drinks, and other items and issued receipts.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters to remove debris and maintain cleanliness.
Resolved issues with cash registers, card scanners and printers.
Increased sales 20% by suggesting specific purchases to customers.
Learned roles of other departments to provide coverage and keep store operational.
Trained new employees in cashiering procedures, offering assistance in resolving any and all issues.
Modeled safe and courteous driving in any weather condition, maintained clean traffic record and kept vehicle clean, attractive to customers and in top operating condition.
Represented employer with pride and enthusiasm, helped recruit and train new team members and set example at helping customers and management beyond job description requirements.
Navigated complex urban and rural delivery routes flawlessly and delivered 99% of hot pizza and side orders at or before quoted times.
Carried food in insulated bags to maintain hot or cold temperature.
Cleaned vehicle regularly to maintain professional appearance.
Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Cross-sold additional products to customers depending upon merchandise needs.
Followed safety rules to keep clean driving record with no accidents or incidents.
Achieved consistently high customer scores due to exceptional service.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Organized food preparation stations and replenished supplies regularly.
Kept stations stocked and ready for use to maximize productivity.
Assisted customers, including answering questions and preparing orders.
Supervised kitchen staff and applied positive reinforcement, promoting pleasant working environment.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Stocked freezers and refrigerators 3 times per week to maintain adequate supply of ingredients and products.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Answered guest questions, delivering most accurate and updated information available.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.
Communicated with customer to provide menu offering details and assist with decision-making.
Created 50+ pizzas per shift by topping pizzas with ingredients per customer orders.

Shift Leader
Montgomery , ALHut American/Jun 2015 to Mar 2017

Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Increased customer base and market share by promoting product through diverse channels.
Generated reports to assess performance and make adjustments.
Managed schedules, accepted time off requests and found coverage for shifts.
Documented receipts, employee hours and inventory movements.
Upheld company standards and compliance requirements for operations and cleanliness of all areas.
Cross-trained in every store role to maximize operational knowledge.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
Established ambitious goals for employees to promote achievement and surpass business targets.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Wiped down counters to remove debris and maintain cleanliness.
Trained new team members in cash register operation, stock procedures and customer service.
Resolved issues with cash registers, card scanners and printers.
Learned roles of other departments to provide coverage and keep store operational.

Education and Training

High School DiplomaHughes Springs ISDMay 2015City

3.83 GPA
National Honor Society Member
Ranked in Top 10% of class
FCCLA Member
DECA Member

Some College (No Degree): Business AdministrationNortheast Texas Community CollegeCity, State

Some College (No Degree): Pre-nursing StudiesNortheast Texas Community CollegeCity, State

Completed continuing education in Certified Nursing Assistant
Completed coursework in Electrocardiogram, phlebotomy, and patient care technician.
3.43 GPA

Some College (No Degree): Pre-NursingSouth CollegeCity

Major in Nursing
4.0 GPA
Dean's List Honoree Fall Quarter 2020

Certifications

Certified by the Pharmacy Technician Certification Board (PTCB)
Certified Pharmacy Technician (CPhT)

Volunteer Work

Spent 504 hours volunteering at a camp in south Texas. It was a 24/7 type job and I was there for around three weeks
Spent time after school picking up trash along the road. The school adopted a highway and students were able to get volunteer hours for it. This happened around 4 times throughout the school year.
Taught children how to properly wash their hands as part of a FCCLA project. This was done with several age groups on different days and the outcome ended up being amazing. These children saw how easily germs spread and what they could do to help prevent the spread of germs.

Resume Overview

School Attended

Hughes Springs ISD
Northeast Texas Community College
South College

Job Titles Held:

Pharmacy Technician
Waitress
Cashier
Shift Leader

Degrees

High School Diploma
Some College (No Degree) : Business Administration
Some College (No Degree) : Pre-nursing Studies
Some College (No Degree) : Pre-Nursing

Pharmacy Technician Resume Example

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