Pharmacy Technician Resume Example
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PHARMACY TECHNICIAN
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Experience
08/2018 - CurrentUniversity Of Colorado Boulder - Pharmacy TechnicianBoulder , CO
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Entered orders into system and filled medication orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Delivered quality care to customers through close collaboration with pharmacist.
- Maintained clean and organized pharmacy shelving and work areas.
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Administered medications as per pharmacist orders.
- Prepared and submitted claims to insurance companies for payment.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Dispensed medications to patients in accordance with pharmacist orders.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
- Assisted staff members with drug inventory, purchasing and receiving.
Accenture - Customer Service AssociateBoston , MA
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Replenished shelves to maintain adequate merchandise levels.
Ryman Hospitality Properties Inc - Server/Host/Take-Out Specialist/BartenderOrlando , FL
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
- Improved efficiency and reduced costs by recommending new processes and identifying problems.
- Managed procedures for start-up, daily operations and shutdowns.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Olive Garden - ServerCity , STATE
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Skills
- Preparing bulk medications
- Stocking shelves
- Aseptic techniques
- Ordering and stocking medications
- Verifying orders
- Time management
- Workflow Optimization
- Insurance billing
- Resolving customer issues
- Problem-solving skills
- Customer service
- Planning and coordination
Education and Training
Milwaukee Area Technical CollegeCity, StateSome College (No Degree): Sociology
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Resume Strength
- Completeness
Resume Overview
School Attended
- Milwaukee Area Technical College
Job Titles Held:
- Pharmacy Technician
- Customer Service Associate
- Server/Host/Take-Out Specialist/Bartender
- Server
Degrees
- Some College (No Degree) : Sociology
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