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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Experience
08/2018 - CurrentUniversity Of Colorado Boulder - Pharmacy TechnicianBoulder , CO
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Entered orders into system and filled medication orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Administered medications as per pharmacist orders.
  • Prepared and submitted claims to insurance companies for payment.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Assisted staff members with drug inventory, purchasing and receiving.
Accenture - Customer Service AssociateBoston , MA
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Replenished shelves to maintain adequate merchandise levels.
Ryman Hospitality Properties Inc - Server/Host/Take-Out Specialist/BartenderOrlando , FL
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take party reservations.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
  • Offered every client knowledgeable and supportive assistance to meet all needs and build loyalty.
  • Improved efficiency and reduced costs by recommending new processes and identifying problems.
  • Managed procedures for start-up, daily operations and shutdowns.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Olive Garden - ServerCity , STATE
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
Skills
  • Preparing bulk medications
  • Stocking shelves
  • Aseptic techniques
  • Ordering and stocking medications
  • Verifying orders
  • Time management
  • Workflow Optimization
  • Insurance billing
  • Resolving customer issues
  • Problem-solving skills
  • Customer service
  • Planning and coordination
Education and Training
Milwaukee Area Technical CollegeCity, StateSome College (No Degree): Sociology
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Completeness

Resume Overview

School Attended

  • Milwaukee Area Technical College

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Associate
  • Server/Host/Take-Out Specialist/Bartender
  • Server

Degrees

  • Some College (No Degree) : Sociology

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