Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Innovative in Claireal focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of computers and casinos. I am an overall great person to be around and love to be a great asset to any team to be apart of.
Skills
Pharmacy operations
Point of sale systems proficiency
Ordering and stocking medications
Aseptic techniques
Agile development methodologies
Issue diagnosis and resolution
Help desk assistance
Quality assurance controls
Troubleshooting and analysis
Testing and analysis
Mechanical abilities
Diagnostics expertise
Computer configurations
System upgrades
Credit card payment processing
Store maintenance
Problem-solving abilities
Microsoft Office expertise
Inbound and outbound calling
High-energy attitude
Sales expertise
Retail sales customer service
Experience
03/2019 to Current
Pharmacy TechnicianUniversity Of Washington – Seattle, WA,
Liaised with other pharmacies to eliminate [Type of issue] issues.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Reviewed and monitored patient medication files and lab data in hospital setting.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Entered orders into system and filled medication orders.
Processed prescriptions, checking against known patient allergies.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Processed prescription transfer requests from competitors.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Used 8-point check system to verify labeled prescriptions.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Efficiently processed cash register transactions for new and refilled prescription orders.
Verified prescriptions by contacting physicians' offices and receiving approval.
11/2018 to 12/2020
Slot TechnicianBoyd Gaming, Inc. – Kansas City, MO,
Assisted customers and personnel with slot machine issues and questions.
Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
Identified and attended to potential malfunctions to optimize operations and potential revenue.
Maintained clean, safe and hazard-free environment for staff and guests.
Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
Promoted positive public image by delivering friendly service to players and employees.
Answered questions about gaming rules and policies.
Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
Inspected equipment to maintain proper working conditions.
Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
Prioritized and organized tasks to efficiently accomplish service goals.
11/2017 to 12/2019
Customer Service RepresentativeHopkins Manufacturing Corp. – Edgerton, KS,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted with payment processing and investigating variances in cash amounts.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Contributed to development, planning and completion of project initiatives.
02/2017 to 11/2018
Drive-Thru CashierJob Corps – Irvine, CA,
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Verified orders and bagged items for easy transport.
Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
Expected in 01/2023
Associate of Arts: Social Work Broward College - Fort Lauderdale, FL GPA:
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