pharmacy technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am fully experienced in a Call Center environment and also a Certified Pharmacy Technician with a Certification to give Immunization. Accomplished and certified Pharmacy Technician with over 14 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

  • Dispensing Medications
  • Cash Register Operations
  • Payment Processing
  • Medication Storage and Labeling
  • Prescription Filling and Labeling
  • Prescription Refill Fulfillment
  • Customer Service
  • Data Entry
  • Inventory Tracking
  • Detail-Oriented
  • Inventory Management
  • Insurance Claim Processing Software
  • FDA Drug Safety Guidelines
  • Attention to Detail
  • Customer Identification Checks
Work History
06/2007 to Current
Pharmacy Technician St. Catherine Of Siena Port Jefferson Station, NY,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Reviewed and verified customer information and insurance provider information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Entered and processed patients' prescriptions into internal system.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Restocked automated medication dispensing equipment.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Prepared bills for insurance companies and submitted required paperwork.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured, and compounded medications following standard procedures.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Collected co-payments or full payments from customers.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Counted, measured and compounded medications following standard procedures.
  • Liaised with other pharmacies to eliminate issues related to product expiration.
06/2001 to 07/2006
Customer Service Representative/Bill Collector Giant Eagle, Inc. Columbus, OH,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
11/1996 to 04/2000
Assistant Store Manager Popeye's Chicken City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Approved regular payroll submissions for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
Expected in 06/2015 to to
Diploma: Culinary Arts
The Art Institute of Philadelphia - Philadelphia, PA
Expected in 11/2010 to to
Lutheran Settlement House - Philadelphia, PA,

  • CPhT - Certified Pharmacy Technician
  • Immunization Certification

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Resume Overview

School Attended

  • The Art Institute of Philadelphia
  • Lutheran Settlement House

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Representative/Bill Collector
  • Assistant Store Manager


  • Diploma
  • GED

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