Energetic and reliable. I've been well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship building strengths to increase and retain long-term customers. I go above and beyond to help my customers no matter the situation. I'm a great hands on learner and am always willing to take advice and learn new things. Also a great independent worker who moved ahead in my jobs to higher position fast. I moved up into a manager position with AT&T with only a couple of months on the job.
- Fluent in Spanish
- Ordering and stocking medications
- Stocking shelves
- Proper labeling procedures
- Great customer service
- Team worker
- Organization
- Communications
- Inventory management
- Accurate money handling
- Cash register operation
- Retail merchandising expertise
- Sales expertise
- POS system operation
- Insurance billing
- Problem resolution
- Planning and coordination
- Assessed customer product needs and interests in order to best recommend suitable items.
- Documentation and recordkeeping
- Interpersonal and written communication
I decided to enroll in classes at Ivy Tech to finish my pre requisite classes. I did not know at that time what I wanted to pursue so I decided to enter the work world. I do want to return to classes in the future.
I did graduate with the Core 40 diploma from Knox High School in 2011.
Lake Lure, NC, 10/2018 - Current
- Handled hundreds of daily dispenses of prescriptions.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Filled over hundreds of medication orders daily and entered orders into system.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Ordered medicines on time to meet anticipated demand from patients and reduce backorders.
Lithonia, GA, 07/2017 - 10/2018
- Built loyal and long-lasting customer relationships from day one by providing quality service at all stages.
- Educated leads about package prices, benefits and terms of purchases.
- Responded in friendly and expert fashion to answer questions about each offering, price structures and availability.
- Handled incoming calls with friendly and cheerful attitude.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Edison, NJ, 05/2016 - 01/2017
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked, replenished and organized inventory and completing tasks.
- Bagged, wrapped and packaged purchases according to customer needs.
- Assisted customers by checking system to find merchandise at other locations, arranging for shipments and delivery.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system, including processing sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Moreno Valley, CA, 04/2014 - 02/2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Promoted brand through event marketing, demonstrations and sales.
- Bagged, wrapped and packaged purchases according to customer needs.
- Assisted in ringing up sales at registers and bagging merchandise.
- Managed cash register operations using POS system, including processing sales and returns.
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Resume Overview
School Attended
- Ivy Tech Community College
Job Titles Held:
- Pharmacy Technician
- Assitant Manager
- Retail Sales Associate
- Assistant Retail Sales Manager
Degrees
- High School Diploma
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