Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Meticulous information operator, excel at juggling multiple tasks and working under pressure. Broad Law Enforcement industry experience. Extremely hardworking, offering over 14 years of experience. Capable of monitoring personnel and resolving issues in an independent manner. Looking to apply to a company needing good communication, multitasking and prioritization skills in a challenging new role.

Authorized to work in the US for any employer.

NCIC Certification

January 2019 to January 2021

The National Crime Information Center (NCIC) manages a vast system of data storage and retr that is among the most secure in the world. It contains the information and criminal histories of millions of people throughout the United States and its territories. To access and operate the system, personnel must be trained and certified to do so.

Pharmacy Technician Certification

October 2019 to October 2021

  • Ordering and stocking medications
  • Pharmacy operations
  • Preparing bulk medications
  • Stocking shelves
  • Data entry (20+ years)
  • Report writing (14+ years)
  • Communications (14+ years)
  • Receptionist
  • Excel
  • Quickbooks
  • Spreadsheets
  • Word
  • Microsoft Office
  • Power Point
  • Ncijus (Police)
  • Office Management
  • Accounts Receivable
  • Accounts Payable
  • Payroll
  • Inventory Management
11/2019 to Current Pharmacy Technician Veterans Health Administration | Moses Lake, WA,
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Received, reviewed, dispensed and labeled over a hundred prescriptions daily with expert accuracy.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
  • Retrieved voicemails to better assist customers.
  • Administered medications as per pharmacist orders.
  • Prepared medication labels with item name and quantity.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Resolved third-party rejection claims.
  • Processed prescriptions and checked them against known patient allergies to ensure prompt and efficient care.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and ensure adequate supply inventory.
  • Processed prescription transfer requests from competitors.
05/2004 to 03/2019 Police Information Operator 1 Counterpath | Pleasant Grove, UT,

Operate a voice radio communications system to respond to police officer requests regarding record checks, wanted persons, warrants, or stolen items.
Retrieve data from a computer.
Determine pertinent information to release and transmit information to officers.
Obtain documents from local, state and federal agencies.
Check police reports for completeness and accuracy and return reports if incomplete.
Assign appropriate codes and enter data to create criminal histories.
Respond to other agency requests via telephone, fax, and email.
Enter, retrieve, update, and seal criminal data using a computer linked to national and state crime communications systems.
Assist with training new Police Information Operator I incumbents, as needed, including working alongside, reviewing documents and/or computer entries, and answering questions.

02/1995 to 03/2004 Office Manager Reed Masonry | City, STATE,
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Conducted monthly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Set up new files and assigned tracking numbers.
  • Wrote professional business correspondence.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Saved costs by soliciting vendor quotes to ensure optimal material purchase pricing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Oversaw office inventory and timely reordering of supplies.
  • Scheduled appointments and maintained master calendar.
Education and Training
Expected in 05/1983 High School Diploma | Ralston High School, Ralston, NE GPA:

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