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Pharmacy Technician Resume Example

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PHARMACY TECHNICIAN
Summary

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions via the pharmacy software and managing pharmacy inventory. Adept at interacting with patients to answer questions and provide status updates on their prescription fills. Licensed with State of Tennessee Board of Pharmacy.

Skills
  • Drug security
  • Pharmacy practices
  • Resolving customer issues
  • Preparing bulk medications
  • Ordering and stocking medications
  • Stocking inventory
  • Cash handling
  • Processing orders
  • Customer service skills
  • Leadership skills
Experience
Pharmacy Technician01/2017 to CurrentKrogerBartlett, TN
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Merchandised related products to drive pharmacy department sales.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Communicated with insurance companies for billing purposes.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Administered medications as per pharmacist orders.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Answered patient questions regarding medication.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Used 8-point check system to verify labeled prescriptions.
  • Prepared prescription transfer requests from competitor companies.
  • Ordered medicines on a daily basis to meet anticipated demand from patients and reduce backorders.
Daycare Provider (Infant Room) 06/2015 to 12/2018Arkansas State UniversityWest Memphis, AR
  • Recorded information about behavior, food served and medications administered.
  • Secured indoor and outdoor premises to protect children under care.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Improved group and individual behavior with positive management strategies.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Developed and implemented lesson plans based on ages and abilities of class children.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Enforced rules to teach manners and maintain safe environment.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Maintained organized and clean classroom and work areas.
  • Incorporated music and art activities to encourage creativity and expression.
  • Kept children safe and secure at all times.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
Customer Service Associate03/2015 to 02/2017Gene Stimson Big StarWest Memphis , AR
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Prepared, completed and processed customer account forms and database changes.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Reviewed customer data to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Documented conversations with customers to track requests, problems and solutions.
  • Diminished work-flow downtime and troubleshot customer sales, support and software issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
  • Educated customers on special pricing opportunities and company offerings.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education and Training
High School Diploma05/2017West Memphis High School West Memphis, AR
  • Honor Roll.
  • 3.5 GPA.
  • Ranked in Top 10% of class.
Associate of Applied Science: Medicinal And Pharmaceutical Chemistry07/2020Arkansas State UniversityState University, AR
  • 3.2 GPA
  • Major in Chemistry
  • Completed continuing education in Pharmacy.
  • Minor in pharmacy
  • Honor Society Member
Accomplishments
  • Created referenceable charts of commonly prescribed medications to streamline formulation and compounding processes.
  • Worked with pharmacist to revise training procedures.
  • Protective Services
    Applied safety procedures and policies as outlined in Department Safety Manual.
  • Quality Communication
    Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Computed Data Reports
    Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Activities and Honors
  • Leadership Development Program.
  • Member, of First aid provider.
  • Member, of Salvation Army Volunteer Association.
Certifications
  • Pharmaceutical Excipients, Arkansas State University.
  • Association of Licensed pharmacy Tech in the State of TN.
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Resume Overview

Companies Worked For:

  • Kroger
  • Arkansas State University
  • Gene Stimson Big Star

School Attended

  • West Memphis High School
  • Arkansas State University

Job Titles Held:

  • Pharmacy Technician
  • Daycare Provider (Infant Room)
  • Customer Service Associate

Degrees

  • High School Diploma 05/2017
    Associate of Applied Science : Medicinal And Pharmaceutical Chemistry 07/2020

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