Reliable customer service rep. offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.
Skills
Medicare and Medicaid process
Pharmacy and customer records management
Processing payments
Updating Medication Histories
FDA Drug Safety Guidelines
Confidentiality and HIPAA
Assisting Pharmacists
Advanced Math Skills
Insurance Knowledge
Answering Customer Questions
Patient confidentiality
HIPAA
Customer assistance
Stocking and Replenishing
POS Systems
Point of Sale Knowledge
Liquor Law Compliance
Cash Drawer Management
Bagging and Packaging
Merchandise Restocking
Cash Register Operation
ID Verification
Refund Handling
Product Restocking
Retail Merchandising
Payment collection
Receipt and refund issuance
Cash Handling
Payment processing
Spirit, wine and beer expertise
Cleaning and sanitizing
Written and verbal communication
Coaching and mentoring
Guest inquiries
Staff Training
Basic math skills
Proficient in microsoft office
Time management skills
Order taking
Product knowledge
Multi-line phone talent
Key holder experience
Good listening skills
Receiving support
Work History
Pharmacy Technician, 11/2020 - 02/2021 Meijer, Inc. – Sandusky, OH,
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Set up and modified patient profiles in microsoft to include current information such as medications and insurance details.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Entered and processed patients' prescriptions into internal system.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Processed incoming drug orders.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Customer Service Representative, 08/2018 - 11/2020 Vca Antech, Inc. – Palmer, MA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Educated customers on promotions to enhance sales.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Recommended flight packages to customers, thoroughly explaining details.
Cross-trained and backed up other customer service managers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new products.
Investigated and resolved customer inquiries and complaints quickly.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Assisted customers by answering questions and fulfilling requests.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Used cash registers and POS systems to request and record customer orders and compute bills.
Counted cash in register drawer at beginning and end of shift.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped over 1200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Food and Beverage Attendant, 03/2017 - 08/2018 Great Wolf Lodge – East Templeton, MA,
Maintained stock levels of cups, lids, straws and condiments throughout shift.
Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Assisted customers with carry-out service.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Monitored dining room inventory and replenished as necessary.
Assisted cashiers with processing customer payments and documenting orders.
Engaged in suggestive selling and other sales techniques.
Assisted wait staff with timely food delivery and guest requests.
Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
Greeted customers and answered any questions.
Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Set up advertising signs and displays on shelves, counters and tables.
Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Provided attentive service and proactively assessed guest needs.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Increased sales by offering advice on purchases and promoting additional products.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used cash registers and POS systems to request and record customer orders and compute bills.
Educated customers on promotions to enhance sales.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Education
GED: , Expected in 05/2019 - Valencia College - Orlando, FL GPA:
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