Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Reliable customer service rep. offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business.

  • Medicare and Medicaid process
  • Pharmacy and customer records management
  • Processing payments
  • Updating Medication Histories
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Assisting Pharmacists
  • Advanced Math Skills
  • Insurance Knowledge
  • Answering Customer Questions
  • Patient confidentiality
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Product Restocking
  • Retail Merchandising
  • Payment collection
  • Receipt and refund issuance
  • Cash Handling
  • Payment processing
  • Spirit, wine and beer expertise
  • Cleaning and sanitizing
  • Written and verbal communication
  • Coaching and mentoring
  • Guest inquiries
  • Staff Training
  • Basic math skills
  • Proficient in microsoft office
  • Time management skills
  • Order taking
  • Product knowledge
  • Multi-line phone talent
  • Key holder experience
  • Good listening skills
  • Receiving support
Work History
Pharmacy Technician, 11/2020 - 02/2021
Meijer, Inc. Sandusky, OH,
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Set up and modified patient profiles in microsoft to include current information such as medications and insurance details.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Entered and processed patients' prescriptions into internal system.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Reviewed and verified customer information and insurance provider information.
  • Processed incoming drug orders.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked automated medication dispensing equipment.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
Customer Service Representative, 08/2018 - 11/2020
Vca Antech, Inc. Palmer, MA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Recommended flight packages to customers, thoroughly explaining details.
  • Cross-trained and backed up other customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped over 1200 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Food and Beverage Attendant, 03/2017 - 08/2018
Great Wolf Lodge East Templeton, MA,
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Assisted customers with carry-out service.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted wait staff with timely food delivery and guest requests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Greeted customers and answered any questions.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Provided attentive service and proactively assessed guest needs.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Educated customers on promotions to enhance sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
GED: , Expected in 05/2019
Valencia College - Orlando, FL

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School Attended

  • Valencia College

Job Titles Held:

  • Pharmacy Technician
  • Customer Service Representative
  • Food and Beverage Attendant


  • GED

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