Patient-oriented Pharmacy Technician with 13 years experience preparing, filling and labeling medications in a faced paced pharmacy. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Knowledgeable about regulatory guidelines and policies governing fraud, waste, and abuse.
Resourceful and experienced Merchandiser with 22 years experience who works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Committed to staying current on market trends and consumer interests. Collaborates with management to create best product plans and boost sales revenue.
Medical and Pharmaceutical Terminology/ Calculations
Drug classifications & Safety
Problem Solving/ Workflow Optimization
Hiring, Training &Team Leadership
Merchandising/ Stocking Shelves
Purchasing and Vendor Management
Payroll, Cost Reduction and Shrink Avoidance
Customer Service focused
English/ Portuguese fluent
Organized and able to multitask
Self motivated and able to work independently or as part of a team
Experience
Pharmacy Technician, 08/2019 to 06/2021 Meijer, Inc. – Mokena, IL,
Use the pharmacy's computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
Swiftly and correctly calculate dosages, dispense medications prepare prescription labels and fill prescriptions for approval by pharmacists.
Research and resolve dosage conflicts, potentially harmful drug interactions, prior authorizations, insurance issues and other matters to ensure patient safety and wellness and build customer loyalty.
Followed all policies and procedures with regard to release of protected and confidential Information in compliance with HIPAA and Board of Pharmacy regulations.
Ensured quality standards by rotating stock and maintaining accurate inventory levels.
Efficiently handled a multi-line phone system and pleasantly greeted all patients.
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Consulted with peers, technicians and other pharmacists to appropriately assess prioritization and complete orders accordingly.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Greeted all store customers, offered assistance and thanked them for choosing Walgreen's.
Completed sales transactions and returns both in the front store and pharmacy department.
Train full and part time employees about inventory practices, POS systems, and product knowledge.
Communicated and coordinated with store manager to ensure all planograms and seasonal floor sets met company standards and deadlines.
Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Transported and positioned floor displays with pallet jacks.
Constructed aisle displays and arranged end caps to promote specific products.
Updated seasonal displays such as windows and mannequins to highlight current product lines.
Kept work areas professional, organized and clean at all times.
Completed updates to signage, marketing materials and item price tags to reflect current promotions.
Was part of the district cosmetic reset team.
Participated in all pharmacy tech duties as needed.
Assistant Store Manager, 08/2015 to 05/2018 Salvation Army Adult Rehabilitation Center – City, STATE,
Supported the store manager in day to day store operations to ensure an increase in month-to-month sales growth.
Interviewed, hired and trained sales associates as well as managed the residential beneficiaries during their work day.
Ensured we maintained a profit generating store through strict quality control practices, accurate inventory pricing and discounting and focused on continuous inventory turnover.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels as well as ensuring payroll stayed under budget.
Fielded customer complaints, resolved disputes and answered questions to promote store effectiveness.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Store Manager/Pharmacy Technician, 05/1999 to 05/2012 Rite Aid Pharmacy – City, STATE,
Oversaw all store operations while generating an increase in monthly sales by implementing strategic merchandising plans to achieve revenue goals.
Protected store assets and merchandise by adhering to company standards of operation, overseeing all POS operations and cash management to reduce errors.
Met or exceeded annual sales forecasts &EBITDA consistently.
Monitored sales data, payroll, profit and loss statements to create a store budget that cut costs significantly and kept us within budget.
Developed a backroom inventory processing system that expedited merchandising, keeping our inventory levels accurate & eliminating overstock.
Trained associates in proper processing of damages, recalls, vendor intakes, cycle counts and credit processing helping to greatly reduce shrink.
Coordinated employee schedules and training, delegating work to employees based on shift requirements, individual strengths and unique training.
Maintained current accounts and deposited funds to keep on-site cash low.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Travel team merchandiser.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Merchandised related products to drive pharmacy department sales.
Education and Training
: Biomedical Sciences, Expected in Northeastern University - Boston, MA GPA:
Certifications
Licensed Pharmacy Technician with the MA State Board of Pharmacy
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