Pharmacy Technician with six years of hospital. Self-starter with extensive pharmacy knowledge. Detailed-orientated and focused on accuracy and efficiency.
Licenses
Pharmacy Technician Certification Board
March 2009 (Recertified through March 2017)
Texas State Board of Pharmacy
May 2009 (Recertified through February 2017)
ACPE IV Training Certificate
August 2015
Skill Highlights
Excellent telephone etiquette
Efficient and accurate
Strong decision-making ability
Hospital and retail pharmacy professional
HIPAA trained
Pyxis system
Counting and pouring expertise
Inventory management
Professional Experience
Pharmacy Technician, 09/2012 - Current Meijer, Inc. – Allen Park, MI,
Works alongside licensed pharmacists to provide excellent patient care within an inpatient rehabilitation setting.
Dispensed and delivered patient medications to patients throughout the hospital.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Accurately recorded compounded products and prepared appropriate labels.
Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.
Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Filled departmental requisitions and crash cart medication trays.
Maintained proper storage and security conditions for all drugs.
Pharmacy Technician II, 07/2009 - Current Emory – Smyrna, GA,
Works alongside licensed pharmacists to safely and accurately dispense medication within high-volume inpatient institution setting.
Dispensed and delivered patient medications to patients throughout the hospital.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
Accurately recorded compounded products and prepared appropriate labels.
Filled departmental requisitions and crash cart medication trays.
Maintained proper storage and security conditions for all drugs.
Mixed various pharmaceutical preparations according to written prescriptions.
Communicated with all customers and staff in a pleasant and professional manner.
Consistently upheld proper pharmacy and general safety procedures and standards.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Customer Service Specialist II, 03/2008 - 07/2009 Te Connectivity Ltd – Berwyn, PA,
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Verified and logged in deadlines for responding to daily inquiries.
Identified and resolved system and account issues.
Customer Service Representative/Cashier, 03/2006 - 10/2006 T J Maxx – City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers with store and product complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Assisted customers in finding out-of-stock items. Kept abreast of rapidly evolving technology.
Education and Training
Associate of Science: Business Management, Expected in - Richland College - Dallas, TX GPA:
: Continuing Education, Expected in 2009 - Richland College - Dallas, TX GPA:
3.5 GPA
Coursework in Pharmacy Technology
Completed 128 hour practicum hours at CVS Pharmacy
Completed 144 hour practicum hours at Medical City of Dallas Hospital
High School Diploma: , Expected in 2005 - Edna Karr High School - New Orleans, LA GPA:
3.1 GPA
Community Service
Choir Leader, North Dallas Community Bible Fellowship, 2006-2012
Skills
Software: HMS, Meditech, Windows 2008 , Microsoft Outlook, Word, and Excel
Medication Dispenser: Pyxis 4000, Med-dispense
Healthcare: intravenous therapy, light data entry, quality improvement, inventory management,safety
People skills: Enthusiastic people person, advanced problem-solving, great organizational skills clerical, coaching, oral and written, excellent customer service, professional and friendly, careful and active listener,multi-tasking
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