Previous Pharmacy Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Self-starter with 2 years of retail pharmacy experience. Extensive knowledge of Medicaid and Medicare procedures and dedicated to providing the highest quality patient care possible. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Accurately recorded compounded products and prepared appropriate labels. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Worked closely with the store manager to formulate and build the store brand. Analyzed marketing information and translated it into strategic plans.
Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays.
Assisted diners with seating as needed. Assisted co-workers with carrying food to designated tables as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked with customer service to resolve issues. Rotated stock to maintain freshness.
Coursework and major in animal sciences. Worked through SEED program with 2 years at Delaware Technical & Community College and accepted to Murray State University in Kentucky to follow. GPA of 2.8
Graduated with a 3.2 GPA. Accepted to Murray State University in Kentucky as well as the SEED program offered through the school. Coursework in animal sciences and math study. Coursework in Pasty Arts and classes in restaurant and facility operations. Courses in: food preparation, kitchen management, rotisserie and confectionery, international cuisine. Certificate of achievement in animal sciences and member of school FFA program.
A member of High School FFA program with participation in the State Fair volunteer work every year starting in 2009 up until graduation in 2013.
A team member of the Cape Henlopen Girls Lacrosse team from 2009 to 2011.
Was on A & B honor-roll from 2005 to 2008 throughout middle school.
Member of Orange; an indoor field hockey team.
Member of Eastern Shore Soccer team for 4 plus years
A dedicated member of The Delaware Girl Scouts from the years 2000 through 2005.
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