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pharmacy service representative resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Sympathetic Mental Health Tech offering extreme compassion and extensive experience working with mental health intervention. Adept at performing risk assessment, crisis intervention and psycho-education. Dedicated and energetic with excellent listening skills and establishing therapeutic relationships with patients while helping with daily living. Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 10 years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills. Caring Mental Health Tech willing to work as many hours per week as necessary. Recognized as being the most popular tech among staff and patients. Adept at providing mental health care services to people of different backgrounds. Effective communication and behavioral plan implementation abilities. Focused on enhancing the quality of life of patients. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Excellent Customer Service
  • Employee Training
  • Charting and Clinical Documentation
  • Knowledge of Medical Terminology
  • Health Plan Benefits
  • Critical Thinking
  • Crisis Management
  • Active Listening
  • Physical Condition Assessments
  • Coordinating Care
  • Mental Illness Treatment
  • Problem-Solving
  • Rapport Building
Education and Training
Ace Training Institue Houston, TX, Expected in 06/2017 certificate : Medication Aide - GPA :
Gessner, Consolidated Nursing Aide Training Institute Houston, TX Expected in 01/2014 CNA : - GPA :
Clarendon College Clarendon, Expected in 07/2008 High School Diploma : - GPA :
Ashworth College Online, Expected in Pharmacy Tech : Healthcare - GPA :
Experience
Cvs Health - Pharmacy Service Representative
Arcadia, CA, 02/2020 - 10/2023
  • Operated POS system and terminals to complete customer orders and update accounts.
  • Facilitated communications between healthcare providers and pharmacists to meet customers' needs.
  • Processed prescription orders with high accuracy to minimize inventory discrepancies and protect customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Coordinated pharmacy inventory and handled restocking supplies, clearing out old product and completing cycle counts. such as NG tubes , needles , safety containers
  • Compiled data on pharmacy operations and created regular reports for management analysis.
  • Coordinated pharmacy inventory and handled restocking supplies, clearing out old product and completing cycle counts.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Processed credit card, EBT and cash payments with electronic computer system.
  • Verified written prescription and refill requests to confirm complete and accurate information for pharmacists.
Unitedhealth Group - Pharmacy Customer Service Representative
Des Moines, IA, 02/2020 - 10/2022
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Maintained medication stock and cleaned patient rooms and equipment.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Assessed patient needs in response to medications.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Monitored vital signs during medication administration to quickly identify complications.
Public Health Management Corporation - Mental Health Technician
Yeadon, PA, 06/2013 - 08/2020
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Bathed, fed and dressed patients based on individual abilities.
  • Identified and addressed individual mental health challenges to support patients.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
Country Meadows Retirement Communities - Certified Nursing Assistant
Bethlehem, PA, 12/2015 - 07/2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.

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Resume Overview

School Attended

  • Ace Training Institue
  • Gessner, Consolidated Nursing Aide Training Institute
  • Clarendon College
  • Ashworth College

Job Titles Held:

  • Pharmacy Service Representative
  • Pharmacy Customer Service Representative
  • Mental Health Technician
  • Certified Nursing Assistant

Degrees

  • certificate
  • CNA
  • High School Diploma
  • Pharmacy Tech

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