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pharmacy operations manager senior pharmacy technician resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Talented Pharmacy Operations Manager/ Senior Pharmacy Technician with experience overseeing retail pharmacy operations to fill over 400 orders per day while achieving operational goals. Knowledgeable about leading team members, coordinating supplies and consulting with individuals to offer superior assistance and care to patients. Highly organized, efficiency-driven and dedicated to error prevention.

Skills
  • Medication dispensing
  • Pharmacy operations management
  • Drug inventory management
  • Wellness services
  • Inventory and restocking
  • Relationship building and retention
  • Training and mentoring
  • Medicare and Medicaid process
  • Staff Management
  • Immunizations
  • Safety and compliance
  • Quality assurance
Education
Graceland University Lamoni, IA Expected in No Degree : - GPA :
Kahuku High School Kahuku, HI Expected in 06/2004 High School Diploma : - GPA :
Certifications
  • Certified PTCB Senior Pharmacy Technician, Walgreens - 2016-Present
  • APHA Immunization Certified
Work History
United Family Of Stores - Pharmacy Operations Manager /Senior Pharmacy Technician
Wichita Falls, TX, 03/2017 - Current
  • Hired and Trained newly hired pharmacy technicians.
  • Implemented procedures necessary for mixing, packaging and labeling.
  • Vaccinated patients to provide immunity against influenza, pneumonia and other diseases.
  • Collaborated with store manager to maintain daily operations.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Set up and modified patient profiles in ICplus to include current information such as medications and insurance details.
  • Restocked automated medication dispensing equipment.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume retail pharmacy environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Natural Pawz - Pharmacy Technician
Rochester, MN, 09/2014 - 02/2017
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Processed over 75+ prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Set up and modified patient profiles in Enterprise to include current information such as medications and insurance details.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Stocked, labeled and inventoried medication to keep accurate records.
Taco Bell - Assistant Store Manager
City, STATE, 08/2007 - 12/2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

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Resume Overview

School Attended

  • Graceland University
  • Kahuku High School

Job Titles Held:

  • Pharmacy Operations Manager /Senior Pharmacy Technician
  • Pharmacy Technician
  • Assistant Store Manager

Degrees

  • No Degree
  • High School Diploma

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