PHARMACY CLINICAL ADMINISTRATION, TRAINING AND MANAGEMENT SUPPORT
I believe with my previous experience and
capabilities I would make an ideal candidate for the position. I would like an opportunity to expand and
grown within the United Healthcare organization and I believe with this
position I can.
Proficient in customer account programs
Ability to multi-task and maintain efficient work
Training contributor for new and current employees
Strong problem solving ability
Customer service management experience
Innovation shown to improve daily procedures
Current management responsibilities and access
Training and Development
Assisted in creating a new training program for new hires and implementing the training with veteran employees as well.
Created job aids that have been used within the department for employees.
Implements testing to ensure new and veteran employees have an understanding of department procedures.
Introduced new learning methods to guarantee a complete understanding of material for all employees.
Quality & Assurance
Received access to review employee calls for quality and to ensure they are meeting department goals.
Assist in coaching employees in areas that show an opportunity for growth.
Answer questions and assist in de-escalating calls from members.
Access to management systems for reporting and have exceeded beyond my peers.
In Progress: PsychologyCommunity College of Allegheny County － Monroeville, PA, United States
High School Diploma: General StudiesGateway － Monroeville, PA, United States
09/2015 to Current
Pharmacy Clinical Administration, Training and Management SupportUnited Healthcare － Pittsburgh, Pa
Speak to members about their pharmacy benefits including but not limited to: covered medications, prior authorization requests and process, copays and in network pharmacies.
Cross trained for another department to build and decision prior authorization cases.
Experience with Precepting, mentoring or training
Supervisor: Maria Fava (412-501-0730).
05/2014 to 08/2015
Medical Support Assistant LeadDepartment of Veterans Affairs － Aspinwall, PA
Facilitated communication between physicians and patients.
Preceptor to new employees.
Delegated work responsibilities to Primary Care MSA's.
Handled clinical requests by providers in accordance with the Service Line policy.
Made reasonable procedure exceptions to accommodate unusual patient requests.
Supervisor: Jay Calfee (412-822-2230.
01/2014 to 05/2014
Rep II Clinical Med D TechCVS Caremark － Blawnox, PA
Reviewed patient eligibility and medications for pre-authorization of coverage.
Contacted medical facilities to obtain clinical information of eligibility.
Manually entered overrides for coverage.
Chosen to be trained in three additional queues needed to help production.
Data entry, faxing, emails and outbound calling when necessary to obtain information.
Made suggestions to increase workflow and my ideas implemented on a daily basis.
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Companies Worked For:
Department of Veterans Affairs
AmeriSource Bergen Lashgroup
CVS Caremark Specialty Pharmacy
CVS Caremark Mail Order Pharmacy
PA Liquor Control Board
Community College of Allegheny County
Job Titles Held:
Pharmacy Clinical Administration, Training and Management Support
Medical Support Assistant Lead
Rep II Clinical Med D Tech
Senior Data Entry Rep
Customer Care Rep
In Progress : Psychology High School Diploma : General Studies
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