Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Accomplished Assistant Store Manager with [nine] years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
Active listening skills
POS systems knowledge
Motivated team player
Credit card transactions
Skilled problem solver
Pest Management Professional, 03/2008 to 08/2010 Terminix – (336) 621-6212
Provided pest control service to residential accounts Operated AS400 Microsoft Office Outbound collection calls Sales and Customer Service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Helped drive sales goals and achieve monthly quotas.
Route Manager, 01/2000 to 03/2008 Orkin – (404) 888-2716
Outbound collection calls Time management and Organizational skills Serviced commercial and residential accounts Sales and Customer Service
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Greeted customers in a timely fashion, while quickly determining their needs.
Assistant Store Manager, 01/1999 to 01/2000 Family Dollar – (704) 847-6961
Management Payroll Setup new stores Retail sales, Microsoft Office Loss prevention Inventory control and cash handling abilities.
Operated a cash register for cash, check and credit card transactions with % accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Welcomed customers into the store and helped them locate items.
Answered customer telephone calls promptly and in an appropriate manner.
Supervised and directed all merchandise and shipment processing.
Associate of Science: Computer Science, 2013 Davidson County Community College - Lexington, NC
High School Diploma: 1992 Ledford High School - Thomasville, NC