Pest Control Technician & Sales Resume Example

• Perform General Manager duties including: Personnel, Inventory, Cash Control, Human Resources and Expense Management. Create, adjust and manage property budgets. Create build and maintain relationships with employees, vendors and customers.
• Provide outstanding service to both members and guests
• Sales, Cash Control, Inventory Control and Replenishment. Tournament Operations, including Setup, Scoring, Ranger, Rules Officiating, and Pairings.
• In 11 months, rounds were increased by over 10% while retaining our loyal customer base. as well as, adding many new guests to the course increasing revenue by $67,000.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Built and maintained loyal, long-term customer relationships through effective account management and communication
• Strategized long-term business needs while generating guest relations feedback for process improvements.

• Trained, mentored andmotivated employees to maximize team productivity.
• Developed and oversaw strategies for improving operational efficiency and accuracy.
• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
• Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
• Executed over 110 successful competitive, charity and fund-raising tournaments, greatly increasing course and functions revenue.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
• Assessed, optimized and elevated operations
• Collaborated with staff to maximize customer satisfaction.
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
• Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
• Trained 106 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings.
• Conducted monthly performance reviews to organize training and development for staff.
• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Performed opening and closing duties as part of management team,
• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
• Supervised 80 full-time and 26 part-time employees.