Seasoned Manager with exemplary skills in customer service. Engaging personality and service-driven background coupled with knowledge of operational excellence.I graduated with a degree in Golf Complex & Business Management. Background includes Retail Management experience and military service in the United States Air Force. My objective is to obtain a meaningful and challenging opportunity which utilizes the skills that I have acquired throughout my professional, educational and military career.
|
|
• Perform General Manager duties including: Personnel, Inventory, Cash Control, Human Resources and Expense Management. Create, adjust and manage property budgets. Create build and maintain relationships with employees, vendors and customers.
• Provide outstanding service to both members and guests
• Sales, Cash Control, Inventory Control and Replenishment. Tournament Operations, including Setup, Scoring, Ranger, Rules Officiating, and Pairings.
• In 11 months, rounds were increased by over 10% while retaining our loyal customer base. as well as, adding many new guests to the course increasing revenue by $67,000.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Built and maintained loyal, long-term customer relationships through effective account management and communication
• Strategized long-term business needs while generating guest relations feedback for process improvements.
• Trained, mentored and motivated employees to maximize team productivity.
• Developed and oversaw strategies for improving operational efficiency and accuracy.
• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
• Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
• Executed over 110 successful competitive, charity and fund-raising tournaments, greatly increasing course and functions revenue.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy