Pest Control Technician & Sales Resume Example
Seasoned Manager with exemplary skills in customer service. Engaging personality and service-driven background coupled with knowledge of operational excellence.I graduated with a degree in Golf Complex & Business Management. Background includes Retail Management experience and military service in the United States Air Force. My objective is to obtain a meaningful and challenging opportunity which utilizes the skills that I have acquired throughout my professional, educational and military career.
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- Identified infestations and isolated sources with physical inspections of premises.
- Determined which method of elimination would be the most effective depending upon the type of pest and degree of infestation.
- Quickly responded to customer phone calls and emails in an effort to maximize service and improve rates of retention.
- Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
- Determined extent of damage to property and structures, as well as optimal methods of remediation.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Recognized for consistent quality service and efficiency.
- Executed an average of 12-15 daily customer site inspections.
• Perform General Manager duties including: Personnel, Inventory, Cash Control, Human Resources and Expense Management. Create, adjust and manage property budgets. Create build and maintain relationships with employees, vendors and customers.
• Provide outstanding service to both members and guests
• Sales, Cash Control, Inventory Control and Replenishment. Tournament Operations, including Setup, Scoring, Ranger, Rules Officiating, and Pairings.
• In 11 months, rounds were increased by over 10% while retaining our loyal customer base. as well as, adding many new guests to the course increasing revenue by $67,000.
• Streamlined operational efficiencies by coordinating staff development and succession planning.
• Built and maintained loyal, long-term customer relationships through effective account management and communication
• Strategized long-term business needs while generating guest relations feedback for process improvements.
• Trained, mentored and motivated employees to maximize team productivity.
• Developed and oversaw strategies for improving operational efficiency and accuracy.
• Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Managed daily operations, including electrical, vehicle maintenance, client relations and IT.
• Oversaw day to day operations such as electrical updates, vehicle maintenance, client relations and IT procedures.
• Executed over 110 successful competitive, charity and fund-raising tournaments, greatly increasing course and functions revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Assessed, optimized and elevated operations
- Collaborated with staff to maximize customer satisfaction.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Trained 106 employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings.
- Conducted monthly performance reviews to organize training and development for staff.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Performed opening and closing duties as part of management team,
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Supervised 80 full-time and 26 part-time employees.
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Resume Overview
School Attended
- Virginia College
Job Titles Held:
- Pest Control Technician & Sales
- General Manager
- Operations Supervisor
- Department Manager/Assistant Store Manager
Degrees
- Virginia College -
City
08/2012 Associate of Applied Science : Golf Complex & Business Management
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