Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
  • Documentation
  • Interpersonal skills
  • Managing multiple projects simultaneously
  • Multi-line phone operation proficiency
  • Adheres to customer service procedures
  • Persuasive speaker
  • Strong problem solving aptitude
  • Strong client relations
  • Quick learner
  • Mediation capability
  • Strategic sales knowledge
  • Creative problem solver
  • Excellent work ethic
  • Strong conflict resolution skills
  • Committed to maintaining data integrity
  • Credit Card Processing
  • People-oriented
Work History
06/2014 to Current Pest Control Technician/Sales Pushkin | Los Angeles, ,
  • Provided integrated pest management solutions to residential, commercial clients throughout northeast Ohio
  • Obtained Ohio E.P.A./ Department of Agriculture certification for the application of pesticides, and wood destroying insect inspections
  • Documented and maintained records of all pest control applications, service receipts, travel logs, material usage and expenditures
  • Processed payment for Services provided
  • Communicated directly with Customers and Office staff to co-ordinate timely and effective Pest Control Services
  • Sold preventative maintenance packages and other services specific to client needs
  • Enrolled and completed additional education courses specific to pest management
  • Coordinated between billing department and customers to resolve problems.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Defused volatile customer situations calmly and courteously.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Effectively managed a high-volume of inbound and outbound customer calls.
10/2014 to Current Audio Engineer Happy Dog | City, STATE,
  • Selected and placed microphones for acoustic, electric, digital instruments and vocal performances
  • Set, eq'd and adjusted levels on 12 Channel mixer for balanced and detailed audio mixes for both audience and performers
  • Loaded/unloaded musical equipment for performers and venue.
  • Co-ordinated with promoters, performers and venue staff for timely musical performance
  • Communicated effectively with artists and performers to provide custom tailored audio mixes.
  • Provided technical assistance for visual projections
  • Maintained equipment and communicated equipment needs between other Audio Engineers and management
  • Troubleshot equipment malfunctions ranging from feedback loops, damaged cables, amps without power, etc.
05/2006 to 08/2012 Bartender/Server/Interim Manager Comet Ping Pong | City, STATE,
  • Responsibilities were initially in design realization/construction of restaurant
  • Upon completion was hired as bartender/server to help grow clientele and form a brand identity
  • Bartender server responsibilities included stocking, serving, mixing cocktails, set up, maintenance, cleaning and event co-ordination for musical performances and private parties
  • Managed Bar and restaurant until permanent General Manager was hired
  • Management duties included preparing and closing out tills for servers/bartenders/, scheduling 12 person front of house staff, maintaining stock and making/receiving liquor orders from multiple vendors, as well as opening and closing restaurant
  • Received Safe Hands training and certification for safe and hygienic food and beverage practices
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Provided friendly and attentive service and exceptional hospitality.
  • Cleaned and organized eating, service, and kitchen areas
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Greeted customers in a timely fashion, while quickly determining their needs.

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    • Audio Engineer
    • Bartender/Server/Interim Manager


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