Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Skills
Documentation
Interpersonal skills
Managing multiple projects simultaneously
Multi-line phone operation proficiency
Adheres to customer service procedures
Persuasive speaker
Strong problem solving aptitude
Strong client relations
Quick learner
Mediation capability
Strategic sales knowledge
Creative problem solver
Excellent work ethic
Strong conflict resolution skills
Committed to maintaining data integrity
Credit Card Processing
People-oriented
Work History
06/2014 to CurrentPest Control Technician/SalesPushkin | Los Angeles, ,
Provided integrated pest management solutions to residential, commercial clients throughout northeast Ohio
Obtained Ohio E.P.A./ Department of Agriculture certification for the application of pesticides, and wood destroying insect inspections
Documented and maintained records of all pest control applications, service receipts, travel logs, material usage and expenditures
Processed payment for Services provided
Communicated directly with Customers and Office staff to co-ordinate timely and effective Pest Control Services
Sold preventative maintenance packages and other services specific to client needs
Enrolled and completed additional education courses specific to pest management
Coordinated between billing department and customers to resolve problems.
Referred unresolved customer grievances to designated departments for further investigation.
Greeted customers in a timely fashion, while quickly determining their needs.
Defused volatile customer situations calmly and courteously.
Acted professionally and patiently when addressing negative customer feedback.
Effectively managed a high-volume of inbound and outbound customer calls.
10/2014 to CurrentAudio EngineerHappy Dog | City, STATE,
Selected and placed microphones for acoustic, electric, digital instruments and vocal performances
Set, eq'd and adjusted levels on 12 Channel mixer for balanced and detailed audio mixes for both audience and performers
Loaded/unloaded musical equipment for performers and venue.
Co-ordinated with promoters, performers and venue staff for timely musical performance
Communicated effectively with artists and performers to provide custom tailored audio mixes.
Provided technical assistance for visual projections
Maintained equipment and communicated equipment needs between other Audio Engineers and management
Troubleshot equipment malfunctions ranging from feedback loops, damaged cables, amps without power, etc.
05/2006 to 08/2012Bartender/Server/Interim ManagerComet Ping Pong | City, STATE,
Responsibilities were initially in design realization/construction of restaurant
Upon completion was hired as bartender/server to help grow clientele and form a brand identity
Bartender server responsibilities included stocking, serving, mixing cocktails, set up, maintenance, cleaning and event co-ordination for musical performances and private parties
Managed Bar and restaurant until permanent General Manager was hired
Management duties included preparing and closing out tills for servers/bartenders/, scheduling 12 person front of house staff, maintaining stock and making/receiving liquor orders from multiple vendors, as well as opening and closing restaurant
Received Safe Hands training and certification for safe and hygienic food and beverage practices
Quickly recorded transactions in MICROS system to deliver prompt service.
Provided friendly and attentive service and exceptional hospitality.
Cleaned and organized eating, service, and kitchen areas
Processed cash and credit payments rapidly and accurately.
Responded to all customer inquiries thoroughly and professionally.
Greeted customers in a timely fashion, while quickly determining their needs.
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