Knowledgeable pest control professional with 4 years of experience helping customers prevent and eliminate infestations. Trained in safe chemical and fumigant applications. Solid customer service, sales and communication skills. Skillfully assess properties and determine optimal methods for alleviating pest concerns. Experienced with using physical methods to back up chemical strategies.
Skills
Safety protocols
Preventative measures
Reporting and documentation
Pest control treatments
Property and facility inspections
Infestation identification
Customer service
Communications
Problem resolution
Relationship development
Education and Training
Jefferson County High SchoolDandridge, TNExpected in 05/2000 – –High School Diploma: - GPA:
Certifications
Certified Pest Control Operator by the Tennessee Department of Agriculture.
Experience
Terminix International, Inc - Pest Control Service Technician North Little Rock, AR, 03/2019 - 09/2020
Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
Identified pest issues, placed traps and bait and removed dead pests after extermination.
Determined extent of damage to property and structures, as well as optimal methods of remediation.
Identified infestations and isolated sources with physical inspections of premises.
Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
Set mechanical traps, baits and glue boards to remove pests from interior areas.
Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
Used brooms and rakes to remove debris and enhance effectiveness of chemical applications.
Determined costs involved for treatment services and delivered estimates to customers.
Inspected facilities to determine infestation source and appropriate treatment.
Explained pest control treatments, including trapping and physical removal to inform and educate customers.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Ecolab Inc. - Pest Control Specialist Santa Monica, CA, 03/2016 - 03/2019
Extensive training and on the job experience with food audit facilities, hospitals, restaurants, hotels and resorts. I have obtained regular services for thermal fog jobs at kill plants, food manufacturing facilities and distribution facilities.
Completion of chemical and heat performed Bedbug work.
Set mechanical traps, baits and glue boards to remove pests from interior areas.
Calculated fumigant and chemical applications requirements based on size of building and exterior footprint.
Estimated costs, collected payments and issued receipts to keep financial and client account accurate.
Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
Determined extent of damage to property and structures, as well as optimal methods of remediation.
Identified infestations and isolated sources with physical inspections of premises.
Inspected facilities to determine infestation source and appropriate treatment.
Used brooms and rakes to remove debris and enhance effectiveness of chemical applications.
Determined costs involved for treatment services and delivered estimates to customers.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Performed site evaluations, customer surveys and team audits.
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