Dedicated,Ā Flexible and hardworking Pest Control SupervisorĀ who excels in project and personnel management by winning branch of the month consistently, excelling in sales and customer relations.Ā I haveĀ strongĀ leadership and organizational skills.Ā
As a Pest Control supervisor and technician I amĀ very meticulous and detail-oriented with a strong work ethic and excellent interpersonal communication skills.Ā My goal is 100% customer satisfaction.Ā
I have over 20 years experience in horticulture maintenance.Ā I feel I would be an asset to your company with a proven track recordĀ as seen in attached spreadsheet.Ā
Skills
Top Technician in sales totaling over $22,000, completion percentage of 99.18 and top customer retention in Central and North Florida.Ā Ā
Exceptional customer service.Ā Ā My goal is 100% customer satisfaction.Ā Received numerous customer satisfaction replies with my customers calling corporate to express how happy they were with our services.
Ā
Education
Lake Mary High SchoolLake Mary, FLExpected in 1988 ā āHigh School Diploma: - GPA:
Certifications
November 10, 2011Ā
Crop Production Services certificate of training for Hazardous Material Operations/OSHA Level II.
March 25, 2010
University of Florida certifcate of training Best Management Practices Florida Green Industries.
Work History
Lineage Logistics - Pest Control Service Manager Saint Louis, MO, 2011 - 11/2012Responsible for day to day operations and supervising of 6 employees to includeĀ 3 PC, 1 Termite and 2 Lawn Technicians.Ā My position was to act as a liason among customers, technicians and company management to ensure smooth day to day operations of the department and focus on customer retention and continued growth.Ā
Responsibilities included but not limited to:
Hire, train and develop technicians.Ā Ā Take corrective action as necessary on a timely basis and in accordance with company policy.Ā Ensure compliance with current federal, state and local regulations Review customer complaints and cancellations with technicians. Oversee all aspects of field technicians with constant training and accountability Oversee and assure that production goals are met Oversee and maintain control of all accounts, including commercial Conduct QAR's on each technician by riding with that technician Assist Branch Manager in developing strategies to enhance both customer and employee retention. Performed monthly truck inspections on all employees.Ā Responsible for branch inventory and monitoring of chemical usage to ensure we are at the proper percent ratio.Ā
Hulett Environmental Services - Lead Lawn Technician City, STATE, 07/2008 - 11/2010Responsibilities included but not limited to:Ā
Assimilate and apply all training materials and communications Load vehicle daily with water, products, necessary equipment, and fuel for completion of daily route needs. Drive vehicle to residential and commercial customers and perform lawn, ornamental, and tree services as required. Apply product to lawn, ornamentals, and trees. Provide proper clean up after service.Ā Calculated. amounts of product to apply and how toĀ mix them properly in preparation for use. Use Personal Protective Equipment (PPE) and follow all safety processes and procedures detailed in manual kept in vehicle Communicate to and educate customers on services/products being provided.Ā Schedule and map out daily route. Respond to customer calls within 24 hours. Increased route size through upgrades and new sales.
Enviro-Scape Lawn Care/Self Employed - Owner/Operator City, STATE, 02/1993 - 06/2008Responsible for day to day operations to include but not limited to obtaining new accounts, full service landscaping including design, installation, irrigation and maintenance.Ā
Maintained all bookkeeping through Quickbooks to ensure 100% timely receivables.Ā
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