Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
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Reduce total operating costs through digital on- line tools such as the SMART system.Establish knowledge-sharing processes for all associates throughout the organization. Review and select qualifying applicants. Process applicants through hiring process. Conduct Orientation for all new hires.Generated employee tracking reports each month.Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.Managed communication regarding employee orientation and open enrollment for benefits.Assisted customer service with inbound and outbound calls regarding all HR inquiries.Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.Audited job postings for old, pending, on-hold and draft positions.Generated employee tracking reports each month.Managed personnel files according to policy and federal and state law and regulations.Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
Managed the day-to-day tactical and long-term strategic activities within the business. Interviewed, hired and trained new quality customer service representatives. Presented company goals and objectives to associates.
Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.
Reduced amount of employee overtime by effectively delegating tasks.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.Resolved customer questions, issues and complaints.
Established and maintained proper high traffic displays, resulting in increased sales.Upheld stock levels and proper pricing for multiple product lines.Ran weekly and monthly strategy reports to analyze business trends and make recommendations.Researched current and past business performance using online systems and available reports.Created and implemented POS with chosen vendors.Effectively communicated and coordinated execution of the planogram with store management.Printed various labels and tags for all merchandise.Reduced amount of employee overtime by effectively delegating tasks.
Directed and supervised employees engaged in sales and inventory-management.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Addressed and corrected sales staff communication issues in a tactful and effective manner.Addressed customer inquiries and resolved complaints.Delivered excellent customer service by greeting and assisting customers.Managed team of 200-300 associates.Served as mentor to junior team members.
Successfully managed the activities of cashiers, cart pushers, and people greeters.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately, resolving customer questions, issues and complaints.Effectively communicated with team members to maintain clearly defined expectations.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Course included; Typing with a time of 103 words per minute with 3 errors or less. 10 key, Medical and Legal Terminology, Shorthand, and Medical and Legal Transcription. Graduated with honors, GPA of 4.0.
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